ConnexAI is expanding its Quality team. As a Quality Coach, you will monitor agents, review performance and quality metrics, and provide constructive feedback to both agents and managers.
You will identify improvement opportunities, support process optimisation, and ensure service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and growth.
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Quality Coach: Drive Service Excellence in Bolton employer: ConnexAI
Join a pioneering team at the forefront of Text-to-Speech technology, where innovation meets collaboration in a hybrid remote work environment. We offer a dynamic work culture that fosters creativity and professional growth, alongside competitive benefits and opportunities to work with cutting-edge technologies. As part of our team, you'll play a crucial role in shaping the future of Conversational AI while enjoying the flexibility and support that comes with being a valued employee.
