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- Tasks: Provide top-notch 1st and 2nd line IT support to clients, both remotely and on-site.
- Company: Join a growing tech team focused on delivering exceptional technical support.
- Benefits: Enjoy hybrid work, competitive salary, annual bonus, and professional development opportunities.
- Why this job: Be part of exciting projects while solving real-world tech challenges in a supportive environment.
- Qualifications: Expertise in Microsoft 365, Windows OS, and networking; valid driving license required.
- Other info: Free on-site parking and mileage allowance for field visits.
The predicted salary is between 30000 - 42000 £ per year.
Are you a skilled IT professional passionate about delivering exceptional technical support and taking part in projects? Our client is looking for an IT Support Engineer to join their growing technology team. In this hybrid role, you’ll provide high-quality 1st and 2nd line support to clients, both remotely and on-site, helping them optimise their IT systems and solve technical challenges.
What You’ll Do:
Deliver 1st and 2nd line support for client IT systems.
Administer and troubleshoot Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Entra ID.
Configure and manage Windows operating systems (Windows 10/11, Server 2016+).
Support small business networking, including SME-grade routers, switches, and Wi-Fi systems.
Conduct IT health checks and visit client sites (within a 30-minute drive, with occasional longer trips).
Assist with IT upgrades, migrations, and new implementations.
Essential Skills & Experience:
Expertise in Microsoft 365 admin centres (Exchange Online, SharePoint, Teams, Entra ID).
Strong knowledge of Windows OS and Server systems.
Networking experience (SME-grade routers, TCP/IP, DNS, DHCP, VPNs).
Proven field support experience and a valid driving licence.
Solid IT troubleshooting skills, including remote support tools.
Desirable Skills:
Knowledge of Intune or MDM solutions.
Experience with VoIP systems.
Relevant certifications (CompTIA A+, Network+, Microsoft 365).
PowerShell scripting expertise for Microsoft 365 environments.
Competitive salary
Up to 10% annual bonus (pro-rated).
Hybrid working environment.
Company pension scheme.
Professional development opportunities, including support for certifications.
Mileage allowance or access to a company vehicle for field visits.
Free on-site parking.
IT Systems Support Engineer employer: Connexa
Contact Detail:
Connexa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Microsoft 365 services in your conversations. Since this role requires expertise in Exchange Online, SharePoint, and Teams, demonstrating your hands-on experience with these tools can set you apart.
✨Tip Number 2
Familiarize yourself with the common troubleshooting scenarios for Windows operating systems and networking issues. Being able to discuss specific challenges you've resolved will show your practical knowledge and problem-solving skills.
✨Tip Number 3
If you have any relevant certifications like CompTIA A+ or Microsoft 365, be sure to mention them during your discussions. These credentials can boost your credibility and demonstrate your commitment to professional development.
✨Tip Number 4
Since this role involves field support, be prepared to talk about your experience with client interactions and how you handle on-site visits. Sharing examples of successful client engagements can illustrate your customer service skills.
We think you need these skills to ace IT Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 services, Windows operating systems, and networking. Use specific examples that demonstrate your troubleshooting skills and field support experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and how you can contribute to the client's technology team. Mention any relevant certifications and your experience with remote support tools.
Showcase Relevant Skills: When detailing your skills, emphasize your expertise in Microsoft 365 admin centres, networking, and any experience with VoIP systems or PowerShell scripting. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Connexa
✨Showcase Your Technical Skills
Be prepared to discuss your expertise in Microsoft 365 admin centres and Windows operating systems. Highlight specific experiences where you successfully troubleshot issues or optimized IT systems for clients.
✨Demonstrate Problem-Solving Abilities
During the interview, share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving process.
✨Familiarize Yourself with Networking Concepts
Since networking experience is essential for this role, brush up on SME-grade routers, TCP/IP, DNS, and DHCP. Be ready to answer questions related to these topics and provide examples of your hands-on experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's technology stack, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
