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For Companies At a Glance
- Tasks: Lead technical support for retail and hospitality technologies, resolving complex issues and mentoring junior staff.
- Company: Join a dynamic team in Hemel Hempstead focused on innovative retail and hospitality tech solutions.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and opportunities for career advancement.
- Why this job: Be at the forefront of technology, influence support processes, and grow your leadership skills.
- Qualifications: Extensive IT support experience, deep knowledge of EPOS/POS systems, and strong problem-solving abilities required.
- Other info: Work onsite 5 days a week in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support Analyst
About the Role
Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more.
This is a pivotal role where you will act as the escalation point for complex technical issues, working closely with a team to deliver exceptional support and ensure seamless operations. Based onsite in Hemel Hempstead, you’ll be at the heart of a fast-paced environment that values your expertise and leadership.
Key Responsibilities
- Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies.
- Lead the troubleshooting and resolution of complex hardware, software, and network issues.
- Mentor and guide junior team members, fostering knowledge sharing and skill development.
- Manage escalations and work closely with vendors and partners to resolve high-priority issues.
- Oversee system updates, maintenance schedules, and the deployment of new technologies.
- Analyse recurring issues and recommend proactive solutions to enhance system reliability.
- Document resolutions and provide strategic insights to improve support processes.
What We’re Looking For
- Extensive experience in a support role, with a strong background in retail or hospitality IT environments.
- Deep technical knowledge of EPOS, POS systems, kiosks, and digital displays.
- Proficient in Windows operating systems, networking, and device configuration.
- Strong analytical and problem-solving skills with a proactive approach to challenges.
- Excellent communication skills and the ability to work effectively under pressure.
- Leadership qualities with the ability to mentor and develop team members.
- Flexibility to work onsite in Hemel Hempstead, 5 days a week.
What We Offer
- A competitive salary and comprehensive benefits package.
- The opportunity to lead and influence the technical support function.
- Exposure to cutting-edge technologies in a dynamic and rewarding environment.
- Clear pathways for career advancement and professional development.
Technical Support Analyst employer: Connexa IT Recruitment
Contact Detail:
Connexa IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Make sure to highlight your experience with EPOS and POS systems during your conversations. Being able to discuss specific challenges you've faced and how you resolved them will demonstrate your expertise.
✨Tip Number 2
Familiarize yourself with the latest trends in retail and hospitality technologies. Showing that you're up-to-date with innovations can set you apart as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 3
Prepare to discuss your leadership style and how you've mentored junior team members in the past. This role values mentorship, so sharing specific examples will help illustrate your capability.
✨Tip Number 4
Be ready to talk about your problem-solving approach. Think of a few complex issues you've tackled and how you managed escalations, as this will showcase your analytical skills and ability to work under pressure.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in support roles, particularly in retail or hospitality IT environments. Emphasize your technical knowledge of EPOS, POS systems, kiosks, and digital displays.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and your leadership qualities. Mention specific examples of how you've mentored team members and resolved complex technical issues in previous roles.
Showcase Problem-Solving Skills: Provide concrete examples in your application that demonstrate your analytical and problem-solving skills. Highlight situations where you proactively addressed recurring issues and improved system reliability.
Highlight Communication Abilities: Since excellent communication skills are crucial for this role, include instances where you've effectively communicated with vendors, partners, or team members to resolve high-priority issues.
How to prepare for a job interview at Connexa IT Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with EPOS, POS systems, kiosks, and digital displays in detail. Highlight specific examples where you successfully resolved complex technical issues, as this will demonstrate your capability as a subject matter expert.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical and problem-solving abilities. Practice articulating your thought process when troubleshooting hardware, software, or network issues, and be ready to share how you approach challenges proactively.
✨Emphasize Leadership and Mentoring Experience
Since the role involves mentoring junior team members, share your past experiences in leadership or training roles. Discuss how you've fostered knowledge sharing and skill development within your teams, showcasing your ability to guide others.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, be ready to discuss how you handle pressure and manage escalations. Provide examples of high-priority issues you've resolved and how you maintained effective communication with vendors and partners during those situations.
