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For Companies At a Glance
- Tasks: Lead troubleshooting for retail tech systems and mentor junior team members.
- Company: Join a dynamic team in Hemel Hempstead focused on retail and hospitality technologies.
- Benefits: Enjoy a fast-paced environment with opportunities for skill development and leadership.
- Why this job: Be at the forefront of tech support, making a real impact in a thriving industry.
- Qualifications: Expertise in EPOS, POS systems, and strong problem-solving skills required.
- Other info: This role is perfect for seasoned IT pros looking to elevate their career.
The predicted salary is between 36000 - 60000 £ per year.
Service Desk Analyst About the Role Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more. This is a pivotal role where you will act as the escalation point for complex technical issues, working closely with a team to deliver exceptional support and ensure seamless operations. Based onsite in Hemel Hempstead, you’ll be at the heart of a fast-paced environment that values your expertise and leadership. Key Responsibilities Serve as a subject matter expert for EPOS, POS systems, kiosks, digital signage, and other retail and hospitality technologies. Lead the troubleshooting and resolution of complex hardware, software, and network issues. Mentor and guide junior team members, fostering knowledge sharing and skill development. Manage escalations and work closely with vendors and partners to resolve high-priority issues. Oversee system updates, maintenance schedules, and the deployment of new technologies. Analyze recurring issues and recommend proactive solutions to enhance system reliability. Document resolutions and provide strategic insights to improve support processes. What We’re Looking For
Service Desk Analyst employer: Connexa Careers
Contact Detail:
Connexa Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Make sure to highlight your experience with EPOS and POS systems in your conversations. Being able to discuss specific technologies you've worked with will show that you have the expertise they are looking for.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills during the interview. Think of examples where you've successfully resolved complex technical issues, as this will be crucial for the role.
✨Tip Number 3
Show your leadership qualities by discussing any mentoring or training experiences you've had. This will help illustrate your ability to guide junior team members effectively.
✨Tip Number 4
Familiarize yourself with the latest trends in retail and hospitality technologies. Being knowledgeable about new developments will demonstrate your commitment to staying current in the field.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with retail and hospitality technologies, particularly EPOS and POS systems. Use specific examples to demonstrate your expertise in troubleshooting and resolving complex technical issues.
Showcase Leadership Skills: Since the role involves mentoring junior team members, highlight any previous leadership or mentoring experiences. Discuss how you've guided others and contributed to their skill development.
Detail Problem-Solving Abilities: Provide examples of how you've managed escalations and resolved high-priority issues in the past. This will showcase your ability to handle pressure and deliver exceptional support.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting to ensure your application stands out and demonstrates that you understand the role's requirements.
How to prepare for a job interview at Connexa Careers
✨Show Your Expertise
Make sure to highlight your experience with EPOS, POS systems, and other relevant technologies. Be prepared to discuss specific examples of how you've successfully managed and supported these systems in previous roles.
✨Demonstrate Problem-Solving Skills
Expect to be asked about complex technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your troubleshooting abilities.
✨Mentorship Experience
Since mentoring junior team members is a key responsibility, share examples of how you've guided others in your past roles. Discuss any training programs you've developed or participated in.
✨Proactive Approach to Issues
Be ready to talk about how you've analyzed recurring issues and implemented proactive solutions. This shows that you not only react to problems but also work to prevent them in the future.
