Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery teams and ensure top-notch customer issue resolution.
- Company: Join a global tech leader transforming the QSR, Hospitality, and Retail sectors.
- Benefits: Enjoy a dynamic office environment with opportunities for growth and innovation.
- Why this job: Be part of a team that enhances customer experiences and drives operational efficiency.
- Qualifications: ITIL certification and experience in multi-site service delivery management required.
- Other info: This is an office-based role located in Hemel Hempstead.
The predicted salary is between 43200 - 72000 £ per year.
Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and streamline operational efficiency. Job Summary My client seeks a skilled and driven Service Delivery Manager to oversee efficient service delivery across multiple locations. This office-based role in Hemel Hempstead involves coordinating team efforts, standardising processes, and ensuring that service performance aligns with organisational goals. The ideal candidate will bring ITIL certification and a background in managing service delivery across multi-site operations, with an emphasis on adherence to SLAs and promoting continuous improvement. Key Responsibilities Lead and manage service delivery teams across locations, including service desk operations. Ensure timely and effective customer issue resolution, meeting established SLAs and OLAs. Develop and enforce standardised procedures for consistent service delivery. Regularly monitor and analyse performance metrics to identify areas for improvement. Manage SLA breaches, implementing corrective actions to prevent future occurrences…
Service Delivery Manager employer: Connexa Careers
Contact Detail:
Connexa Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with ITIL principles and best practices, as this role heavily emphasizes ITIL certification. Being able to discuss how you've applied these principles in previous roles will set you apart.
✨Tip Number 2
Highlight your experience in managing service delivery across multiple locations. Be prepared to share specific examples of how you've coordinated teams and standardized processes in a multi-site environment.
✨Tip Number 3
Demonstrate your ability to analyze performance metrics effectively. Prepare to discuss how you've used data to identify areas for improvement and implement corrective actions in past roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've resolved customer issues while adhering to SLAs. This will illustrate your commitment to service excellence and continuous improvement.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Service Delivery Manager position. Highlight your relevant experience in managing service delivery and adherence to SLAs in your application.
Tailor Your CV: Customize your CV to reflect your experience in ITIL practices and multi-site operations. Use specific examples that demonstrate your ability to lead teams and improve service delivery processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation in the QSR, Hospitality, and Retail sectors. Mention how your skills align with the company's goals and your commitment to continuous improvement.
Highlight Key Achievements: In both your CV and cover letter, emphasize key achievements related to service delivery management. Use metrics to quantify your success, such as improvements in customer satisfaction or reductions in SLA breaches.
How to prepare for a job interview at Connexa Careers
✨Show Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams across multiple locations. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Understand SLAs and OLAs
Since adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) is crucial, make sure you can explain these concepts clearly. Prepare to discuss how you've managed SLAs in previous roles and any challenges you've faced.
✨Emphasize Continuous Improvement
Your potential employer values innovation and efficiency. Be ready to share specific instances where you've implemented processes that led to improved service delivery or operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to resolve customer issues or manage service delivery challenges, and outline your approach and the outcomes.
