At a Glance
- Tasks: Implement and configure ConnexAI products while providing onsite training and support to clients.
- Company: Join ConnexAI, a fast-growing tech company redefining customer experience with AI technology.
- Benefits: Competitive salary, travel opportunities, and a vibrant work culture focused on innovation.
- Other info: Dynamic environment with excellent career growth and a passionate team.
- Why this job: Be at the forefront of AI technology and make a global impact in contact centres.
- Qualifications: Experience in contact centres is valued; we welcome both junior and senior candidates.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for implementation engineers to be the face of ConnexAI. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days across the UK.
Who We're Looking For:
ConnexAI seeks driven individuals passionate about contact centre platforms and AI technology to advance their careers. Whether you’re an experienced expert or a rising star in the field, if you’re driven to innovate and eager to shape the future of contact centres, we want to hear from you.
Why ConnexAI?
- Dive into the forefront of Contact Centre Dialer, OMNI channel and AI technology, where we’re redefining the customer experience for businesses worldwide.
- You will develop an understanding of how businesses use ConnexAI to gain a competitive advantage in the marketplace.
- You will make a global impact, collaborating with clients and teams across continents to revolutionise contact centre operations.
- Join a company experiencing rapid expansion and advancement with a history of promoting organically.
- Work with great people who will share the same passion for creating a great work environment and customer service.
- Known for being one of the fastest-growing tech companies in the UK.
Your responsibilities will include:
- Implementing and configuring the full suite of ConnexAI products across the UK.
- Providing technical onsite training.
- Offering support guidance to clients.
- Being an essential part of advisory and escalation functions.
- Assisting with project scoping, client onboarding, and documentation.
Are You the Right Candidate for Us?
- Professional and confident work ethic.
- Experience in the contact centre industry is highly valued as a seasoned end user, dialler manager or technical specialist.
- You will have strong dialer configuration skills.
- You can handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail.
- We are interested in speaking with Junior candidates who would like to kick-start a career in Technical Services as well as Senior candidates who would like to step into the future of contact centre enablement.
About ConnexAI
ConnexAI is an award-winning Conversational AI platform. Designed by a world-class engineering team, ConnexAI's technology enables organizations to maximize profitability, increase revenue and take productivity to new levels. ConnexAI provides cutting-edge, enterprise-grade AI applications including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality.
ConnexAI's global footprint spans multiple continents, with offices in the United States, the United Kingdom, South Africa, Kenya, Nigeria, Spain, and Australia. This strategic presence allows us to serve customers in diverse markets and provide tailored solutions that meet their unique needs.
Recognized as one of the next unicorn businesses in the Titans of Tech report 2024, ConnexAI is committed to excellence and innovation in the field of artificial intelligence. By partnering with ConnexAI, businesses can optimize their operations, improve customer experiences, and achieve long-term success in today's competitive market.
Implementation Engineer (CCaaS) Manchester, UK (Customer Site) employer: Connex
ConnexAI is an exceptional employer, offering a dynamic work environment where innovation and customer service are at the forefront. With a commitment to employee growth, you will have the opportunity to advance your career in a rapidly expanding tech company known for its supportive culture and collaborative spirit. Working in Manchester, you'll engage with cutting-edge AI technology while making a global impact across diverse client sites throughout the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer (CCaaS) Manchester, UK (Customer Site)
✨Tip Number 1
Network like a pro! Attend industry events, meetups, and conferences related to contact centre technology. This is your chance to connect with potential employers and show off your passion for the field.
✨Tip Number 2
Showcase your skills in real-time! Consider setting up a demo or a mini-project that highlights your dialer configuration skills. This hands-on approach can really impress during interviews.
✨Tip Number 3
Be ready to travel! Since this role involves being on client sites, demonstrate your flexibility and willingness to hit the road. Share any past experiences where you’ve thrived in similar situations.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in ConnexAI. Tailor your application to reflect your enthusiasm for AI technology and customer service.
We think you need these skills to ace Implementation Engineer (CCaaS) Manchester, UK (Customer Site)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for contact centre platforms and AI technology shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about shaping the future of customer experiences with us.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in the contact centre industry. Whether you're a seasoned pro or just starting out, we want to see how your skills align with what we're doing at ConnexAI.
Be Clear and Concise:Keep your application clear and to the point. We appreciate strong organisational skills, so make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the ConnexAI team!
How to prepare for a job interview at Connex
✨Know Your Tech
Familiarise yourself with ConnexAI's products and services. Understand how they work and the benefits they bring to contact centres. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since customer service is a key value for ConnexAI, be prepared to discuss your past experiences in this area. Share specific examples of how you've handled client interactions, resolved issues, or improved customer satisfaction.
✨Demonstrate Your Organisational Skills
As the role involves managing multiple projects, highlight your organisational abilities. Discuss tools or methods you use to keep track of tasks and deadlines, and provide examples of how you've successfully juggled various responsibilities in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about ConnexAI's future projects, company culture, or the technologies they use. This shows that you're not just interested in the job, but also in how you can contribute to the company's growth and success.
