At a Glance
- Tasks: Provide exceptional customer service and ensure a welcoming environment at our stations.
- Company: Join one of Britain's busiest train operators with a commitment to community and inclusivity.
- Benefits: Enjoy free rail travel, 28 days annual leave, and a final salary pension.
- Other info: Varied shifts including weekends and bank holidays; must live within 40 minutes of Tonbridge Station.
- Why this job: Make a real difference in passengers' journeys while building valuable skills.
- Qualifications: No railway experience needed; just bring your passion for customer service and teamwork.
The predicted salary is between 18900 - 23100 £ per year.
Job Introduction
Looking for a career that can take you places? Join our Southeastern station team in the Tonbridge area!
Can you move people?
YOUR text has been refined for readability by removing promotional calls to action and non-essential formatting while preserving the core information about the role and responsibilities.
Role Responsibility
What You’ll Do
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
Depending On Your Role, You May Spend Your Time
- making sure trains are dispatched safely and on time from our platforms
- inspecting tickets and helping passengers get through our gatelines
- cleaning and tidying our stations
- answering passenger questions and helping them get where they need to be
- dealing with lost property
- selling tickets and promoting activities on our railway
- conducting regular safety and security checks.
Your shifts
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
- At certain stations, you may also spend some of your shifts working alone.
Please note, we are looking for candidates in specific areas for this role. If you do not live within the specific area(s) that is noted on our advert, then you will be put on hold for now and it may take longer to get to you since we are prioritising certain areas/ depots.
CANDIDATES NEED TO LIVE WITHIN A 40 MINUTE COMMUTE OF TONBRIDGE STATION WITHOUT THE USE OF PUBLIC TRANSPORT.
The Ideal Candidate
The Experience You’ll Need
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
All You Need Is
- a passion for making every passenger journey the best it can be
- excellent people and communication skills
- some customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well.
Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other Things To Know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
What You’ll Get In Return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
About The Company
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
Learn More About Our Railway. SE Trains Limited
Attached documents
- Application Hints and Tips.pdf
- Candidate Pack - Customer Services Advisor
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Customer Service Opportunities in Tonbridge employer: CONNEX SOUTH EASTERN
Join our dynamic team at Southern, where we prioritise creating a welcoming environment for both our customers and employees. With competitive pay, a final salary pension, and 28 days of annual leave, we offer a supportive work culture that values diversity and inclusion. Located in the Tonbridge area, you'll have the opportunity to grow within a company that is committed to making every journey special while fostering your personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Opportunities in Tonbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CONNEX SOUTH EASTERN. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CONNEX SOUTH EASTERN before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CONNEX SOUTH EASTERN:Your cover letter is your chance to shine! Tell us why you want to work at CONNEX SOUTH EASTERN specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CONNEX SOUTH EASTERN!
How to prepare for a job interview at CONNEX SOUTH EASTERN
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
