At a Glance
- Tasks: Coordinate wholesale operations and support key retail accounts across the UK and Europe.
- Company: Brave Toys, a global leader in imaginative and educational toys.
- Benefits: Join a collaborative culture with global growth opportunities and a supportive team.
- Other info: Be part of an award-winning workplace committed to inclusivity and positive culture.
- Why this job: Make a real impact by helping products reach families while enjoying a dynamic work environment.
- Qualifications: Experience in wholesale operations or logistics, with strong communication and organisational skills.
The predicted salary is between 25733 - 31451 £ per year.
At Brave Toys, we create products that spark imagination, creativity, and hands-on learning for children around the world. Through our award-winning brands, CONNETIX and My Creative Box, we design high-quality toys and activity kits aligned to STEAM and MESH principles, helping families learn, play, and connect in meaningful ways.
As we continue to grow globally, we're looking for a highly organised Wholesale Operations Coordinator to support the operational business needs of selected key/national accounts across the UK and Europe. With a focus on account onboarding, order processing and retailer compliance, SOP development and after sale care.
If you enjoy coordinating moving parts, working with sales teams and retailers, and bringing calm, clear communication to a fast-paced operational environment, this could be the perfect next step.
A Few Standouts Benefits We Offer
- Global Growth Environment: Be part of a growing international business, supporting key wholesale customers and helping our products reach families across Europe.
- Collaborative Culture: Work closely with supportive sales, planning, inventory, logistics, and customer service teams who value clear communication, practical problem-solving, and shared wins.
- Award-Winning Workplace: Proudly recognised as a Great Place to Work, reflecting our commitment to a positive, inclusive, and supportive culture.
About the Role: As a key member of our Wholesale Operations team, you'll be involved in onboarding new accounts and supporting existing retail accounts across the UK and Europe through the complete order administration and fulfilment process. From order receipt/entry through to delivery, returns and ongoing account support you’ll act as a trusted point of contact for our Sales teams and key retail partners providing timely updates, and resolving operational queries with accuracy and care. Working closely with our Inventory, IT, Sales and Customer Service teams and 3PL partners, you'll coordinate order administration and supply chain activities, monitor stock movements and service levels, and help deliver a gold-standard account management experience.
Key Responsibilities:
- Support a portfolio of retail partners across the UK and Europe while maintaining accurate retailer and product data and managing service requirements.
- Coordinate the complete order fulfilment process for selected retail accounts across UK and Europe, including order management, delivery tracking, returns, retailer onboarding, and ongoing account support.
- Collaborate with key stakeholders (3PL, freight forwarders) in coordinating logistics and supply chain activities such as FOB/EWX shipment bookings and monitoring stock movements as needed.
- Keep retail partners and internal stakeholders informed through clear and timely communications on order administration, fulfilment progress and completion and after sale care requirements.
- Resolve delivery, stock, and service-related issues in a professional and timely manner.
- Contribute to KPI visibility, SLA performance, process development and improvements, and smoother global ways of working.
About You: You're someone who brings structure, warmth, and follow-through to busy operational environments. You're a confident communicator with a logical approach and a knack for seeing things through to completion. We'll value your strong sense of ownership, proactive mindset, and ability to work autonomously. You take pride in delivering exceptional account support, coordination, and service to both retail partners and internal stakeholders.
In addition, you'll bring:
- Experience in wholesale operations, logistics, supply chain, order management, or account coordination, supporting customers from mid-sized accounts through to major retail partners.
- A strong understanding of service levels, deadlines, and retailer requirements, with the ability to balance competing priorities.
- Exceptional attention to detail, with a focus on accuracy, organisation, and maintaining trusted information.
- A calm, adaptable and solutions-focused approach, with the ability to thrive in a fast-paced environment.
- A passion for variety, pace, and the satisfaction of keeping things moving from start to finish.
- Familiarity with wholesale operations, 3PLs, API/ EDI, ERP systems, and retailer operational requirements.
- Experience supporting international wholesale operations or large retail accounts (highly regarded).
- A genuine enthusiasm for joyful, purpose-led products that inspire play, learning, and creativity.
Why Join Brave Toys? This is an opportunity to be part of a fast-growing global business where you'll play an important role in supporting some of Europe's leading retailers while helping our products reach families around the world. If you're passionate about operational coordination, enjoy supporting retailers and internal teams, and love the idea of bringing organisation and clarity to a growing international business, we'd love to hear from you.
Wholesale Operations Coordinator - EU & UK in Cambridge employer: CONNETIX
At Brave Toys, we pride ourselves on being an award-winning workplace that fosters a collaborative culture and supports employee growth. As a Wholesale Operations Coordinator, you'll thrive in a global environment where your contributions directly impact families across Europe, all while working alongside dedicated teams that value clear communication and shared success. Join us to be part of a meaningful mission that inspires creativity and learning for children worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Operations Coordinator - EU & UK in Cambridge
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like CONNETIX can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like CONNETIX before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like CONNETIX want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at CONNETIX.
We think you need these skills to ace Wholesale Operations Coordinator - EU & UK in Cambridge
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at CONNETIX.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at CONNETIX. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at CONNETIX
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show CONNETIX that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress CONNETIX.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, CONNETIX will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
