At a Glance
- Tasks: Manage and coordinate Fire & Security service operations for a team of engineers.
- Company: Join a leading company in the Fire & Security industry with a focus on customer service.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work across Scotland and enhance your leadership skills.
- Why this job: Lead a talented team and make a real impact in ensuring safety and compliance.
- Qualifications: 5+ years in service management, strong organisational skills, and experience with CRM systems.
The predicted salary is between 40000 - 50000 € per year.
We are seeking an experienced and highly organised Senior Service Controller to manage and drive the day-to-day coordination of our Fire & Security service operations. This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance.
You will take ownership of a team of approximately 25 engineers covering Scotland across multiple Fire & Security disciplines, ensuring efficient scheduling, productivity, and service delivery.
Key Responsibilities- Manage the live service diary, coordinating reactive call-outs and planned preventative maintenance (PPM)
- Continuously monitor and adjust schedules to maximise efficiency and meet SLAs
- Prioritise urgent and emergency works effectively
- Allocate work to engineers based on skillset, location, and availability
- Plan future works ensuring full utilisation of approximately 25 engineers across Scotland
- Ensure engineers are fully productive throughout the working day
- Act as the primary point of contact for service-related enquiries
- Liaise with customers to schedule visits and provide updates
- Work closely with Engineering Field Managers to drive productivity
- Monitor start times, end times, job completion, and first-time fix rates
- Coordinate service delivery from booking through to completion
- Update client portals with ETAs, lead times, and certification documentation
- Order parts and equipment for planned works
- Minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a related industry
- Proven experience managing multiple engineers and complex service schedules
- Strong organisational and communication skills
- Experience with service/CRM systems
- Highly organised and detail-focused
- Proactive and solution-driven
Services Controller in Milton employer: Connelly Security Systems Ltd (CSS Ltd)
Join a dynamic and supportive team as a Senior Service Controller, where your expertise will be valued in managing our Fire & Security service operations across Scotland. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering continuous training and development opportunities to enhance your skills. With a commitment to high standards of customer service and compliance, you will play a pivotal role in ensuring our engineers are empowered and productive, all while enjoying the unique advantages of working in a vibrant and diverse region.
Contact Detail:
Connelly Security Systems Ltd (CSS Ltd) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Services Controller in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fire & Security industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience managing service diaries and coordinating teams. Use specific examples to demonstrate how you've maximised efficiency and maintained high standards in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Don’t wait for the perfect moment; take the initiative to express your interest and showcase how you can contribute to their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Services Controller position.
We think you need these skills to ace Services Controller in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Controller role. Highlight your experience in managing service diaries and coordinating teams, as well as any relevant skills in Fire & Security. We want to see how your background aligns with what we’re looking for!
Showcase Your Organisational Skills:In your application, emphasise your organisational abilities. Talk about how you've successfully managed multiple engineers and complex schedules in the past. We love candidates who can demonstrate their knack for keeping things running smoothly!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Connelly Security Systems Ltd (CSS Ltd)
✨Know Your Stuff
Make sure you brush up on your knowledge of Fire & Security service operations. Understand the key responsibilities of a Services Controller and be ready to discuss how your experience aligns with managing a team of engineers and coordinating service schedules.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed a busy service diary or coordinated multiple tasks simultaneously. Be ready to explain how you prioritised urgent works and ensured compliance.
✨Communicate Like a Pro
Since this role involves liaising with clients and managing a team, practice your communication skills. Be clear and concise in your answers, and don’t hesitate to ask clarifying questions if needed. Show them you can handle customer enquiries with ease.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your proactive and solution-driven approach, especially in situations involving resource planning and allocation.
