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- Tasks: Support property management and tenancy administration for branches, landlords, and tenants.
- Company: Join Connells, a leading property services company with a fun and positive work culture.
- Benefits: Enjoy perks like gym discounts, life assurance, and a clear career path with industry-leading training.
- Other info: Own transport is required due to the location; we encourage diverse applicants to apply.
- Why this job: This role offers growth opportunities in a collaborative environment while making a real impact.
- Qualifications: Outstanding customer service skills and a positive, organised attitude are essential.
The predicted salary is between 18800 - 21000 £ per year.
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Job DescriptionWe’re looking for a highly motivated Trainee Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Cardiff. As a Trainee Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.Own transport is required due to the location of this role not being on a public transport route.Opportunities for a Trainee Customer Service Advisor
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £23,875, additional £1,000 once qualified
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Trainee Customer Service AdvisorThe main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:
- Outstanding customer service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits for a Trainee Customer Service Advisor
- Aviva Digicare + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CC00629
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Trainee Customer Service Advisor employer: Connells
Contact Detail:
Connells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management and tenancy administration processes. Understanding these areas will help you speak confidently about how you can contribute to the team during interviews.
✨Tip Number 2
Highlight your customer service experience in any previous roles, even if they were not in property management. Be ready to share specific examples of how you've handled customer queries or resolved issues effectively.
✨Tip Number 3
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to engage in mock interviews with friends or family to build your confidence.
✨Tip Number 4
Research Connells Group and their values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the company.
We think you need these skills to ace Trainee Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your outstanding customer service skills, administration abilities, and any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Connells. Mention your enthusiasm for the role and how your skills align with their requirements, particularly in property management and tenancy administration.
Highlight Relevant Skills: In your application, specifically mention your IT literacy, organisational skills, and ability to prioritise workload. These are key attributes they are looking for in a Trainee Customer Service Advisor.
Show Your Personality: Connells values a fun and positive working environment. Let your personality shine through in your application. Share examples of how you contribute to a collaborative team atmosphere or how you handle challenges with a positive attitude.
How to prepare for a job interview at Connells
✨Showcase Your Customer Service Skills
As a Trainee Customer Service Advisor, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you prioritise tasks in a fast-paced environment. You might want to share specific strategies or tools you use to stay organised.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are essential. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery.
✨Research Connells and the Role
Familiarise yourself with Connells and their values. Understanding the company culture and the specifics of the Trainee Customer Service Advisor role will help you tailor your answers and show genuine interest during the interview.