Responsibilities Whilst we strive to provide a market‑leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer’s concerns are dealt with in a professional manner, we’re on the lookout for those with great communication skills! * Work within a team office environment handling and investigating your own caseload of customer concerns/complaints. * Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre‑determined timescales. * Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence. * Formulating a thorough written response to concerns/complaints whereby you explain your findings. Qualifications Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions? * Excellent communication skills – both written and verbally. * Good at building and maintaining relationships with customers and stakeholders across the business. * Effective time management and managing expectations. * Previous experience in either Lettings or in a complaint‑handling role is desirable, but full training will be given. * Self‑motivated – able to work independently whilst maintaining a role as part of our team. Benefits Countrywide is part of the UK's largest Property Services Group, and we are looking for a Customer Complaints Administrator to join our friendly team. * Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing. * Day off on your Birthday! * Pension Scheme. * Great work life balance. * Perks at Work – Discounts on products and services including electrical & travel. * Cycle to work scheme. #J-18808-Ljbffr
