At a Glance
- Tasks: Manage tenancies, negotiate agreements, and provide top-notch customer service.
- Company: Join Accord: Countrywide, a vibrant team in property management.
- Benefits: Enjoy 23 days leave, pension scheme, and wellness perks.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
Salary – £25,000 per annum
Location – Olympus Ave, Royal Leamington Spa, Warwick CV34 6RZ
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch)
Employment Type – Full-time, permanent
Here at Accord: Countrywide, we are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or is looking to embark within the industry. Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve when coming to the end of their tenancy. We’re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!
The Role:
- Fully managing your own portfolio of tenancies ending, across any of our 60 brands.
- Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.
- Providing a first-class service to our customers is at the heart of your role.
- Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately.
- Cross-checking original inventory against check-out report and identifying tenant liabilities.
- Negotiating with landlord and tenants to agree deductions, within legislative timescales.
- Identifying general maintenance or improvements to maintain the property in good order.
- Working closely with our branch colleagues, expediting the process where there is a new tenant moving into the property.
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
- Maximising customer retention and re-letting.
- Being a helpful and supportive team player to colleagues.
- Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved.
About You:
We’re not just looking for good customer service; we’re looking for Property Managers who can successfully negotiate agreements and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:
- A positive ‘can-do’ approach is essential.
- Passionate about delivering exceptional customer service.
- Confident communicator, both verbal and written.
- Effective negotiating skills.
- Excellent organisational skills with attention to detail.
- Strong time management skills.
- Ability to problem solve.
- Able to remain calm under pressure and work to timescales.
What you get in return for a career as a Property Manager:
- 23 days annual leave increasing with length of service.
- Pension scheme.
- Full training, support and guidance.
- Excellent career progression opportunities throughout the business.
- Outstanding discounts across retail, entertainment, travel and health.
- Wellness benefits.
