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- Tasks: Support property management and tenancy administration for branches, landlords, and tenants.
- Company: Join Connells Group, a leading name in the property industry with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, career progression, and perks like gym discounts and life assurance.
- Why this job: Be part of a fun, collaborative team with clear career paths and industry-leading training.
- Qualifications: Outstanding customer service skills and a positive, organised attitude are essential.
- Other info: Own transport is required due to the location; we welcome diverse applicants!
The predicted salary is between 19800 - 23850 £ per year.
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor
- Outstanding customer service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
- Salary: £23,875, Basic salary £23,875
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives, Aviva Digi care + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
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Trainee Customer Service Advisor employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management and tenancy administration processes. Understanding the basics of how these systems work will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in this role. Role-playing with a friend can help you articulate your responses and demonstrate your problem-solving abilities.
✨Tip Number 3
Research Connells Group and their values. Being able to align your personal values with the company's mission will show your genuine interest in the role and help you stand out as a candidate.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. This not only shows your interest but also helps you assess if the company culture is the right fit for you.
We think you need these skills to ace Trainee Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your outstanding customer service skills, solid administration abilities, and any experience in property management or tenancy administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention why you are interested in becoming a Trainee Customer Service Advisor and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, specifically mention your organisational skills, ability to prioritise in a fast-paced environment, and proficiency in IT, including MS Office. These are key attributes that the company is looking for.
Show Enthusiasm for Learning: Express your eagerness to pursue ARLA – NFOPP qualifications and your commitment to personal and professional development. This shows that you are motivated and ready to grow within the company.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Trainee Customer Service Advisor, outstanding customer service skills are crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your ability to provide excellent service.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you prioritise tasks in a fast-paced environment. You might want to share specific instances where your organisational skills led to successful outcomes.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, as well as preparing to answer questions in a structured manner during the interview.
✨Research the Company and Role
Familiarise yourself with Connells Group and their values. Understanding the company culture and the specifics of the Trainee Customer Service Advisor role will help you tailor your responses and show genuine interest in the position.
