At a Glance
- Tasks: Manage tenancy reviews and conduct market rent analysis for Landlords and Tenants.
- Company: Hamptons is a leading lettings agency with a strong focus on customer experience.
- Benefits: Industry-leading training and career development opportunities are provided from day one.
- Other info: The role is based in the Pimlico office, supporting a large lettings portfolio.
- Why this job: Join a dynamic team in Pimlico, enhancing relationships between Landlords and Tenants.
- Qualifications: Experience in lettings or premium customer service is essential, along with strong negotiation skills.
The predicted salary is between 30000 - 40000 £ per year.
Hamptons are currently seeking a Tenancy Review Consultant to join our Tenancy Review Team, based in our Pimlico office, supporting the continued success of our lettings portfolio and delivering a first-class experience to both our Landlords and Tenants.
Responsibilities
- Manage tenancy review activity across Hamptons’ established network of Lettings Offices, covering the full property portfolio.
- Engage with Landlords and Tenants in a timely and professional manner to conduct market rent reviews.
- Undertake detailed market rent analysis, providing considered, data-led advice to ensure rental values reflect current market conditions.
- Manage sensitive and professional negotiations between Landlords and Tenants to reach mutually agreeable outcomes.
- Deliver strong outcomes from tenancy reviews, with a focus on tenant retention, safeguarding long-term Landlord and Tenant relationships, and identifying opportunities for wider Group referrals.
- Prepare and issue all tenancy documentation in full accordance with current legislation and Hamptons’ internal standards.
- Maintain the highest standards of accuracy and compliance, consistently adhering to internal processes and contributing to broader business performance objectives.
Experience & Skills Required
- Experience within Lettings, administration or a premium customer service environment.
- Strong understanding of the letting’s lifecycle, with an appreciation of rental valuation principles.
- Exceptional communication skills with the ability to build trust and rapport with both Landlords and Tenants.
- Confident and diplomatic negotiator, able to handle discussions around rental values with professionalism.
- Comfortable working in a fast-paced, high-volume environment while maintaining exceptional attention to detail.
- Highly organised with a commitment to accuracy and service.
- Strong administration and organisational skills, with a high level of accuracy and attention to detail.
- Motivated by targets and delivering high-quality outcomes in a performance-led environment.
From the moment you join Hamptons, you will be supported with industry-leading training, development, and career opportunities. We invest in our people to ensure they have the tools, confidence and expertise to deliver outstanding results and build long-term careers with us.
Tenancy Review Consultant employer: Connells Group
Hamptons offers exceptional training and career growth opportunities in the lettings sector. Located in Pimlico, the team focuses on delivering first-class service to both Landlords and Tenants. Join a company that values accuracy and compliance while fostering long-term relationships.
