At a Glance
- Tasks: Manage relationships with estate agency branches and ensure excellent service delivery.
- Company: Join a leading over-50s inclusive jobs board in the UK.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Dynamic role with a focus on service and retention.
- Why this job: Be the trusted contact for multiple stakeholders and make a real impact.
- Qualifications: Strong communication skills and a passion for relationship management.
The predicted salary is between 30000 - 40000 € per year.
This role plays a key part in supporting and nurturing relationships across our nationwide estate agency branch network. Focused on service, retention, and relationship management, this is an ideal opportunity for someone who enjoys owning accounts and being a trusted point of contact for multiple stakeholders.
About the Role
Reporting to the National Account Manager, you will manage a portfolio of approximately 100-250 estate agency branches. You will act as the primary contact for your accounts, ensuring excellent service delivery, consistent engagement, and strong working relationships with branches and head office alike.
Key Responsibilities
- Account Management
Telephone Account Manager employer: Connells Group
Join a dynamic team at our GEM Contact Centre in Dunstable, where we prioritise a supportive work culture that values employee growth and development. As a Telephone Account Manager, you will benefit from a collaborative environment that encourages innovation and offers opportunities for career advancement, all while making a meaningful impact on our nationwide estate agency network.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the estate agency world and let them know you're on the lookout for a Telephone Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and relationship building. We suggest role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in managing accounts and nurturing relationships. Use specific examples to demonstrate how you've successfully supported clients in the past.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place.
We think you need these skills to ace Telephone Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephone Account Manager role. Highlight your experience in account management and relationship building, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've nurtured relationships and delivered excellent service in previous positions.
Showcase Your Communication Skills:As a Telephone Account Manager, communication is crucial. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Connells Group
✨Know Your Accounts
Before the interview, research the estate agency branches you'll be managing. Understand their services, values, and any recent news. This will help you demonstrate your commitment to nurturing relationships and show that you're ready to be a trusted point of contact.
✨Showcase Your Communication Skills
As a Telephone Account Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure excellent service delivery.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved issues for clients or stakeholders. Highlight your ability to think on your feet and provide solutions that enhance service retention. This will show that you can manage accounts effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the challenges faced by the team or how success is measured in account management. This shows your genuine interest and helps you assess if the role is the right fit for you.
