We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Sheffield. As a Customer Service Advisor you will provide property management and tenancy support services to branches, landlords and tenants. Salary £25,000 What's in it for you as a Customer Service Advisor?
- Get full training and development
- A good understanding of the residential lettings industry
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Customer Service Advisor.
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Skills and Experience required to be successful as a Customer Service Advisor.
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
- Aviva Digi care + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- 23 days annual leave, increasing with length of service (and your birthday off)
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Customer Service Advisor in Sheffield employer: CONNELLS GROUP
Connells Survey & Valuation is an exceptional employer for Residential Surveyors, offering a supportive work culture that prioritises professional development through comprehensive training and ongoing support. With a commitment to flexibility and a strong reputation in the property surveying sector, employees can enjoy competitive pay and ample opportunities for career progression while making a meaningful impact in the lives of homeowners and lenders.
