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- Tasks: Lead a dynamic team in delivering top-notch customer service in residential lettings.
- Company: Join Slater Hogg & Howison, Scotland's largest estate and letting agent with 40+ years of expertise.
- Benefits: Enjoy perks like gym discounts, life assurance, and a workplace pension scheme.
- Why this job: Elevate your career with full training and excellent progression opportunities in a supportive environment.
- Qualifications: Experience in residential lettings and strong communication skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience in the Lettings Industry and want to put those skills to effective use? Are you enthusiastic about providing great customer service? And are you looking to join a dynamic and motivated team? A fantastic opportunity has arisen to join our established residential lettings team as a Senior Property Manager. This is the perfect role for a Property Manager or Lettings Negotiator who wants to take the next step in their career. Our Senior Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve. As a market-leading agent, we’re on the lookout for people with excellent communication and relationship skills and a passion for delivering quality customer service!
Your day-to-day duties may include:
- Assisting the Manager to motivate the team, inspiring colleagues to support each other to achieve individual, team, and company goals.
- Assisting with training and coaching Property Managers within your team.
- Monitoring the team's customer service Key Performance Indicators.
- Supporting and advising Property Managers on maintenance works, end of tenancy deposits, safety certification, and compliance.
- Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.
- Managing a small portfolio of properties, including coordinating repairs and maintenance, organizing safety inspections, managing remedial works, consulting with landlords following regular property visits, and assisting your customers with general tenancy queries.
About You:
- Experience in residential lettings is essential.
- Excellent communication skills – both written and verbal.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective in time management and managing expectations.
- Naturally robust with a ‘can-do’ attitude.
- Initiative-taking – able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Senior Property Manager:
- Full training provided, including Senior Property Management and Team Leader development.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
Benefits of working in Slater Hogg & Howison:
- Connells Group UK Aiva Digicare + workplace / Car leasing and cycle to work scheme.
- Colleague discount scheme / Perks at work / Gym discounts.
- Life assurance / Workplace pension scheme.
Slater Hogg & Howison is the largest estate and letting agent in Scotland, with over 25 branches from South Ayrshire to Kirkcaldy. We have been helping people buy and sell property for over 40 years, and we are experts in the Scottish property market.
Senior Property Manager employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the lettings industry. Being knowledgeable about current market conditions and regulations will not only boost your confidence but also impress the hiring team at StudySmarter.
✨Tip Number 2
Network with professionals in the property management field. Attend local property events or join online forums to connect with others in the industry. This can lead to valuable insights and potential referrals for your application.
✨Tip Number 3
Prepare to discuss your experience in managing relationships with landlords and tenants. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as these will demonstrate your capability for the role.
✨Tip Number 4
Showcase your leadership skills during the interview. Be ready to share instances where you've motivated a team or contributed to training others, as this aligns perfectly with the responsibilities of a Senior Property Manager at StudySmarter.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the lettings industry. Focus on relevant roles and responsibilities that showcase your customer service skills and ability to manage properties effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific experiences that demonstrate your communication skills and your passion for delivering quality customer service.
Highlight Key Skills: In your application, emphasise your relationship-building abilities and time management skills. Provide examples of how you've successfully managed expectations and motivated teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in property management.
How to prepare for a job interview at Connells Group
✨Showcase Your Experience
Make sure to highlight your experience in the lettings industry during the interview. Be prepared to discuss specific situations where you successfully managed properties or resolved tenant issues, as this will demonstrate your capability for the Senior Property Manager role.
✨Emphasise Communication Skills
Since excellent communication is key in this role, think of examples where you've effectively communicated with landlords, tenants, or team members. This could include resolving conflicts or providing exceptional customer service, which will show that you can maintain strong relationships.
✨Demonstrate Leadership Potential
As a Senior Property Manager, you'll be expected to motivate and inspire your team. Prepare to discuss any previous leadership experiences, even if they were informal, and how you can contribute to training and coaching others in the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common challenges in property management, such as handling maintenance issues or end-of-tenancy disputes, and prepare your responses to showcase your initiative and 'can-do' attitude.
