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- Tasks: Support landlords and tenants through the tenancy renewal process.
- Company: Join Connells Group, a leading estate agency with a commitment to exceptional customer service.
- Benefits: Earn up to £24,000, enjoy industry-leading training, and access employee discounts.
- Why this job: Be part of a fun, collaborative team with opportunities for career growth in the property industry.
- Qualifications: Strong customer service skills, excellent communication, and IT literacy required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 18480 - 28800 £ per year.
Renewals Coordinator
We’re looking for an Renewals Coordinator to complement our fantastic team in our Lettings Support Centre in Leighton Buzzard.
You will provide tenancy administration support services to branches, landlords and tenants.
What’s in it for you as our Renewals Coordinator:
- OTE up to £23,000 – £24,000
- Industry leading training and development
- Opportunities for career progression
- Collaborative, rewarding and fun environment
- Team incentives
- Gain valuable on-the-job training and experience in the property industry
- Employee discounts on various products and services, including electrical and travel
- 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
Key responsibilities of our Renewals Coordinator:
- Liaising with landlords, tenants, branches
- Ensure the smooth transition throughout the renewal process
- Obtaining instructions from landlords before the end of the tenancy
- Preparing new tenancy agreements
- Administering periodic tenancies
- Chasing in unsigned tenancy agreements
- Sending notification to our accounts team
Skills and experience required to be a successful Renewals Coordinator:
- Customer Service and administration skills
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Connells Group – one of the largest and most successful Estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Coordinator
✨Tip Number 1
Familiarise yourself with the property industry, especially tenancy agreements and the renewal process. Understanding these concepts will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves liaising with landlords and tenants, showcasing your ability to handle queries and resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Being articulate and clear in your communication is crucial for this role, so consider role-playing scenarios or drafting emails to improve your proficiency.
✨Tip Number 4
Network with professionals in the property sector. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Renewals Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Renewals Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Renewals Coordinator at Connells Group and how you can contribute to their success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Renewals Coordinator, you'll be dealing with landlords and tenants regularly. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples that demonstrate your ability to communicate effectively and resolve issues.
✨Demonstrate Your IT Proficiency
Since the role requires IT literacy, make sure to mention your experience with MS Office and other relevant software. You might even want to prepare for questions about how you would use technology to streamline the renewal process or manage tenancy agreements.
✨Understand the Renewal Process
Familiarise yourself with the typical steps involved in the tenancy renewal process. Being able to articulate this knowledge during the interview will show that you're proactive and understand the key responsibilities of the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
