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For Companies At a Glance
- Tasks: Manage properties, resolve queries, and support landlords and tenants daily.
- Company: Join Slater Hogg & Howison, a leading name in property management.
- Benefits: Enjoy full training, a fun environment, and clear career pathways.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Strong customer service skills and a confident communicator are essential.
- Other info: We celebrate diversity and encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an enthusiastic and highly motivated Customer Service Specialist (also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Glasgow.
As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.
What's in it for you as a Property Manager?
- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Property Manager:
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved
Skills and Experience required to be successful as a Property Manager:
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Slater Hogg & Howison is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the local property market in Glasgow. Understanding the area, including rental prices and popular neighbourhoods, will help you engage confidently with landlords and tenants during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Property Manager. Role-playing these situations can help you articulate your problem-solving abilities and demonstrate your calmness under pressure.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare specific examples of how you've successfully managed customer relationships or resolved conflicts in the past. Being able to share these experiences will showcase your negotiation and influencing skills effectively during the interview.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills such as negotiation and organisational abilities, and provide examples of how you've successfully managed customer queries in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including a brief example of a successful interaction with a client or colleague.
Highlight Teamwork Experience: As a Property Manager, being a good team player is essential. Include experiences where you collaborated with others to achieve a common goal, and emphasise your ability to stay calm under pressure during challenging situations.
How to prepare for a job interview at Connells Group
✨Show Your Enthusiasm
As a Property Manager, enthusiasm is key. Make sure to express your passion for customer service and property management during the interview. Share examples of how you've gone above and beyond in previous roles to help clients or resolve issues.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with landlords, tenants, and contractors, it's crucial to showcase your communication skills. Prepare to discuss how you handle difficult conversations or resolve conflicts effectively.
✨Highlight Your Organisational Abilities
The job requires excellent planning and organisational skills. Be ready to provide examples of how you've managed multiple tasks or projects simultaneously, especially under pressure. This will show that you can keep everything running smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to coordinate repairs or manage tenant queries, and be prepared to explain your thought process and actions taken.
