At a Glance
- Tasks: Manage properties, build relationships, and provide top-notch customer service.
- Company: Join a dynamic team at Austin Wyatt, a leader in property management.
- Benefits: Full training provided, competitive salary, and a supportive work environment.
- Other info: Diverse and inclusive workplace that values every applicant.
- Why this job: Make a real difference in people's lives while developing your career in property management.
- Qualifications: Customer service experience preferred; strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Location – Southampton
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent
Role Summary
We are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or is looking to embark within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. We are seeking people with strong communication and relationship skills and a passion for delivering high-quality customer service.
Responsibilities
- Fully manage your own portfolio of properties across any of our 60 brands
- Build relationships with internal colleagues and a portfolio of customers
- Act as a key contact for tenants and landlords who require support during tenancy
- Provide first-class service to customers to maximise retention
- Coordinate urgent and routine repairs and maintenance
- Liaise with tradespeople/contractors and keep customers up to date
- Organise safety inspections and manage remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
- Carry out weekly partnership calls with colleagues and welcome calls with new customers
- Ensure prompt and courteous communication with landlords, tenants, contractors, and internal partners
- Maintain personal and team deadlines, service levels, and KPIs
Qualifications & Requirements
Experience in property or a related customer service field is preferred. Candidates should have excellent communication and relationship-building skills, a customer-focused mindset, and the ability to work in a positive, team-oriented environment. Full training is provided.
Employer Statement
Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Property Manager employer: Connells Group
Austin Wyatt is an exceptional employer located in Southampton, offering a vibrant work culture that prioritises customer service excellence and employee development. With a commitment to diversity and inclusion, the company provides comprehensive training and growth opportunities for its Property Managers, ensuring a supportive environment where employees can thrive while managing their own portfolio of properties. The role offers a balanced work schedule with the chance to build meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the property industry. You never know who might have a lead on a Property Manager role or can introduce you to someone who does.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This shows your enthusiasm and can help you get noticed by hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to property management. Think about how you can showcase your customer service skills and relationship-building abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and property management shine through. We want to see that you're excited about the role and ready to bring your energy to our team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in property or customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the property management industry and the specific responsibilities of the role. Research the company’s values and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Property Manager, strong communication is key. Prepare examples from your past experiences where you successfully managed relationships with clients or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Customer Service Mindset
Think of times when you went above and beyond for a customer. Be ready to share these stories, as they highlight your commitment to providing first-class service. Remember, the role is all about ensuring a high-quality experience for landlords and tenants.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. You might ask about their approach to team collaboration or how they support ongoing training for their Property Managers.
