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For Companies At a Glance
- Tasks: Manage property queries, coordinate repairs, and provide top-notch customer service.
- Company: Join Connells Group, a diverse and inclusive property management team.
- Benefits: Competitive salary, training, gym discounts, and a workplace pension scheme.
- Why this job: Kickstart your career in a fast-paced, fun environment with growth opportunities.
- Qualifications: Strong customer service skills and a team player attitude.
- Other info: Full training provided and regular team meetings to keep you engaged.
The predicted salary is between 25000 - 35000 £ per year.
Property Maintenance Administrator
We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in South Woodford. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.
We offer a competitive salary of £25,000. Including the following benefits:
- Aviva Digi care + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
What\\\’s in it for you as a Property Manager?
- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Property Manager
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI\\’s achieved
Skills and Experience required to be successful as a Property Manager
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Property Maintenance Administrator employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Maintenance Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues in the property management field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice your communication skills! As a Property Manager, you’ll need to be a confident communicator. Role-play common interview questions with a friend to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Connells Group.
We think you need these skills to ace Property Maintenance Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for property management shine through! We want to see that you're excited about the role and ready to jump into our fast-paced environment.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Property Manager!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of your customer service skills and how you’ve handled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Property Maintenance Administrator inside out. Familiarise yourself with property management terminology and processes, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided exceptional service. This will demonstrate your ability to handle queries from clients and staff effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. For instance, you might be asked how you would handle a maintenance emergency or a difficult tenant. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
