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- Tasks: Support landlords with RLP insurance claims and ensure compliance with policies.
- Company: Join the UK's largest property services group with a passionate team.
- Benefits: Enjoy a day off on your birthday, pension scheme, and discounts on products.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse and inclusive workplace encouraging applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of a passionate and dedicated team dealing with Rent & Legal Protection (RLP) insurance claims.
As a RLP Policy Coordinator, you will be working for the UK’s largest property services group where we serve our customers in multiple locations across more than 85 brands. The RLP Team are a specialised team of rent protection and legal insurance experts who support our branches and the customers of the exclusive Lets-Cover RLP Insurance.
Responsibilities and Duties:
- Auditing the tenancy and claim conditions to ensure that all matters are compliant with our contractual obligations under the contract with the Insurer and the terms of the policy.
- Advising Landlords of their rights under the RLP policy, the claims procedure and being their point of contact throughout the claim.
- Ensuring our Landlords are kept up to date of all matters in respect of their claim.
- Instructing the appointed legal representatives for the RLP claims, following the agreed process and supplying the necessary legal and other documentation to allow the solicitor to take action through the Courts on behalf of the Landlord and the Insurer.
- Monitoring any online portals used by the appointed legal representatives and completing any requests by the legal representatives in a swift and expeditious manner.
- Liaise with the relevant branches to ensure that any information required by the legal representatives or Insurer is obtained expeditiously.
- Liaise with landlords, tenants, legal representatives, Insurers and internal colleagues as required.
Skills Required:
- Experience within residential property environment preferable.
- Insurance or residential legal services experience preferable.
- First class customer service skills.
- Excellent organisation, prioritisation and time management skills with a strong attention to detail.
- Ability to work proactively and comfortable at using their own initiative in a fast-paced environment where priorities can change regularly.
- Strong communication, influencing and relationship skills, with a strong customer centric approach.
- High levels of energy, drive, enthusiasm with a passion for developing themselves.
- High level of competency in IT along with excellent written and spoken English.
Benefits:
- Day off on your Birthday!
- Pension Scheme.
- Perks at Work – Discounts on products and services.
- Access to Employee Assistance Programme.
- 23 days annual leave increasing with long service.
- Free on-site parking.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
RLP Policy Coordinator in Nottingham employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLP Policy Coordinator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the property and insurance sectors on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their mission, especially in customer service and legal protection. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As a RLP Policy Coordinator, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team. Don’t hesitate – get your application in today!
We think you need these skills to ace RLP Policy Coordinator in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the RLP Policy Coordinator role. Highlight any customer service experience and your ability to handle insurance claims, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how your past experiences make you a great fit for our team.
Show Off Your Communication Skills: As a RLP Policy Coordinator, strong communication is essential. Make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and professionalism, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Make sure you understand the ins and outs of Rent & Legal Protection insurance. Brush up on relevant policies, claims procedures, and the rights of landlords. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or provided exceptional support. This is key for a role that revolves around liaising with landlords and legal representatives.
✨Demonstrate Your Organisational Skills
Since the job requires excellent organisation and time management, be ready to discuss how you prioritise tasks and manage your workload. You could even share a specific instance where your organisational skills made a difference in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
