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- Tasks: Provide top-notch support to tenants and landlords while managing queries.
- Company: Leading estate agency with a focus on inclusion and diversity.
- Benefits: Training, dynamic work environment, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in people's lives.
- Qualifications: Strong customer service skills and confidence in communication.
- Other info: Thriving under pressure is key to success in this role.
The predicted salary is between 28800 - 43200 £ per year.
A leading estate agency is seeking a motivated Customer Service Specialist to provide tenancy support services within their Lettings Department. The ideal candidate should have strong customer service skills, confidence in communication, and the ability to thrive under pressure while ensuring excellent service levels.
Key responsibilities include:
- Managing queries
- Assisting tenants and landlords
- Achieving KPIs
This role offers training and a dynamic work environment, along with a focus on inclusion and diversity.
Lettings Customer Service Specialist in Nottingham employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Customer Service Specialist in Nottingham
✨Tip Number 1
Get to know the company! Research their values and culture, especially around inclusion and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can confidently articulate your thoughts. Role-play common scenarios with a friend or family member to get comfortable handling queries.
✨Tip Number 3
Prepare for pressure! Think of examples from your past experiences where you've thrived under stress. Being able to share these stories will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. This way, we can keep track of your progress and ensure you’re considered for the Lettings Customer Service Specialist role.
We think you need these skills to ace Lettings Customer Service Specialist in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and supported clients in the past, so share specific examples that demonstrate your skills.
Be Confident in Your Communication: Since this role involves a lot of communication, let your personality shine through in your written application. Use clear and concise language, and don’t be afraid to show your enthusiasm for the position!
Demonstrate Your Ability to Thrive Under Pressure: We know that the lettings environment can be fast-paced, so give us examples of how you've managed stressful situations before. This will show us that you can keep your cool while delivering excellent service.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you as soon as possible!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Customer Service Specialist. Familiarise yourself with common queries tenants and landlords might have, and think about how you would handle them. This shows that you're proactive and ready to jump in.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Remember, it’s not just about what you say, but how you say it—confidence is crucial!
✨Demonstrate Your Problem-Solving Ability
Prepare examples from your past experiences where you successfully managed customer queries or resolved issues under pressure. This will help you illustrate your ability to thrive in a fast-paced environment, which is essential for this position.
✨Embrace Diversity and Inclusion
Since the company values inclusion and diversity, be ready to discuss how you can contribute to a positive workplace culture. Think about your own experiences and how they align with these values, as this will show that you’re a good fit for their team.
