At a Glance
- Tasks: Handle and resolve customer complaints in a dynamic team environment.
- Company: Join Connells Group, part of the UK's largest Property Services Group.
- Benefits: Competitive salary, birthday off, pension scheme, and discounts on services.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 25000 £ per year.
We are expanding our team and have one last vacancy; would you like to join us? Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions? Countrywide is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator to join our friendly team.
Starting Salary: £25,000
Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we’re on the lookout for those with great communication skills!
Responsibilities of a Customer Complaints Administrator:
- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Skills and Experience to be a Customer Complaints Administrator:
- Excellent communication skills – both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in complaint handling roles is desirable, but full training will be given.
- Self-motivated – able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Customer Complaints Administrator:
- Full training provided in all areas of residential lettings.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
Benefits of working at Connells Group UK:
- Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.
- Day off on your Birthday!
- Pension Scheme.
- Great work life balance.
- Perks at Work – Discounts on products and services including electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to TELUS 24hr, 7 days per week Employee Assistance Programme.
- Cycle to work scheme.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Lettings Customer Complaints Resolution Specialist in Nottingham employer: Connells Group
At Connells Group UK, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values employee growth and development. As a Lettings Customer Complaints Resolution Specialist, you will benefit from comprehensive training in residential lettings, a competitive salary, and unique perks such as a day off on your birthday and access to a 24/7 Employee Assistance Programme. Join our friendly team and enjoy a fulfilling career with ample opportunities for progression within the UK's largest Property Services Group.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Customer Complaints Resolution Specialist in Nottingham
✨Tip Number 1
Get to know the company! Research Connells Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer complaints, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Lettings Customer Complaints Resolution Specialist in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about handling customer complaints, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Lettings Customer Complaints Resolution Specialist role. Mention any relevant experience in customer service or complaint handling.
Be Professional Yet Approachable:While it’s important to maintain professionalism in your application, don’t forget to let your personality shine through. We’re looking for someone who can build relationships, so a friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the lettings business and the common complaints that arise. Research Countrywide and their approach to customer service. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Lettings Customer Complaints Resolution Specialist, communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Practise articulating your thoughts clearly and concisely, both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've investigated and resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to remain impartial.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
