At a Glance
- Tasks: Support property management and tenancy administration for landlords and tenants.
- Company: Join a fun and positive team at a leading property management centre.
- Benefits: Earn £25,000 with industry-leading training and career progression opportunities.
- Other info: Enjoy perks like gym discounts and extra holiday for your birthday.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Outstanding customer service and solid administration skills required.
The predicted salary is between 25000 - 25000 € per year.
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Property Management Centre in Norwich. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £25,000
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £25,000
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co‑ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co‑ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a fast‑paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva DigiCare + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- 23 days annual holiday, plus additional day off for your birthday
Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Property Manager in Norwich employer: Connells Group
At Connells Group, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture in our Property Management Centre in Norwich. With a clear career progression path, industry-leading training, and a fantastic reward scheme, we empower our employees to grow and thrive in their roles while enjoying a collaborative and fun environment. Join us for a fulfilling career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your customer service skills! Think of specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to excel in the role of a Customer Service Advisor.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Property Manager in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and experience in property management. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills:We love a candidate who can juggle multiple tasks! Share examples of how you've managed your workload in fast-paced environments, as this will show us you're ready for the challenges of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic opportunities we have at StudySmarter!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Property Manager inside out. Familiarise yourself with property management terminology and processes, as well as the specific responsibilities mentioned in the job description. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since outstanding customer service is key for this role, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you handled difficult situations or went above and beyond for customers. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Organised and Prioritise
The job requires solid administration skills and the ability to prioritise workload. During the interview, share how you manage your time and tasks effectively. You could mention tools or methods you use to stay organised, which will highlight your suitability for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or the company culture. It shows that you're engaged and serious about the position, plus it gives you a chance to assess if the company is the right fit for you.
