At a Glance
- Tasks: Provide top-notch admin support and manage tenancy deposits with a focus on customer service.
- Company: Join a dynamic Lettings Support Centre team in Norwich.
- Benefits: Industry-leading training, career progression, and 20+ days holiday plus birthday off.
- Other info: Enjoy team incentives and wellness programmes for you and your family.
- Why this job: Make a real difference while enjoying a fun and collaborative work environment.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 31500 - 38500 £ per year.
Are you detail oriented and enjoy providing great customer service? Are you proficient in handling administrative duties with ease? If the answer is YES, we have an exciting opportunity for you as a Deposits Coordinator within our Lettings Support Centre Team in Norwich.
The main purpose of your role as a Deposits Coordinator is to provide administrative support to branches, landlords and tenants and to efficiently manage tenancy deposits, through delivering an excellent customer service.
Benefits of a Deposits Coordinator:
- Industry leading training and development
- Support in training towards ARLA – NFOPP qualifications (additional £1000 once qualified)
- Clear career progression opportunities
- Collaborative, rewarding and fun environment
- Team incentives
- 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
- Starting with 20 days holiday plus additional for length of service, plus a day off for your birthday
- Employee discounts and Wellness programme
Key responsibilities of a Deposits Coordinator:
- Conduct detailed comparisons of inventory and check-out reports
- Ensuring accurate assessment of property condition changes and supporting landlords with fair, evidence-based claim recommendations.
- Administering Tenancy Deposit Scheme referrals by liaising with landlords, tenants, branch staff and client accounting
- Advising and obtaining instructions from landlords and tenants at the end of the tenancy
- Draw up schedule of costs based on checkout report
- Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits
Skills Required for a Deposits Coordinator:
- Customer service and administration skills
- Organised and detail oriented
- Excellent communication skills (written and verbal) with the ability to deal confidently with all the parties
- IT literate (MS Office, internet, email systems)
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Deposits Coordinator in Norwich employer: Connells Group
Connells Group is an exceptional employer, offering a dynamic work environment in Eastbourne where your leadership can truly shine. With a focus on employee growth and development, we provide competitive salaries, substantial OTE, and generous benefits including a company car, ensuring that our team members feel valued and motivated to excel in their roles. Join us to be part of a supportive culture that prioritises performance and engagement across our 8 branches.
