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For Companies At a Glance
- Tasks: Manage mortgage cases, respond to queries, and ensure documentation is complete.
- Company: Join Connells Group, a leader in the mortgage industry with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive company perks.
- Why this job: Kickstart your career with full training and opportunities for growth in a supportive environment.
- Qualifications: Basic computer skills and a passion for helping customers are essential.
- Other info: Be part of a diverse team that values every applicant's unique background.
The predicted salary is between 20000 - 25000 £ per year.
Mortgage Administrator
We’re currently recruiting for the position of Mortgage Administrator (internally known as a Mortgage Coordinator) to join our team based in Countrywide House in Caldecotte, Milton Keynes.
What’s in it for you
- Full Training and support alongside opportunities for career progression
- Salary £24,250 per annum
- 25 days holiday plus Bank Holidays
- Exclusive company benefits including pension and access to our award-winning benefits scheme
Key responsibilities
- Update MUMS system with any data received via email or in the post
- Investigate and respond to queries received (Portal messages within 24 hours / email / telephone)
- Update and action Mortgage cases highlighted through the High Risk Measures, using initiative to progress mortgage through to offer
- Maintain constant contact with all parties relevant to the applicable mortgage case, to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts
- Ensure case is offered and all relevant checks are completed in preparation for transferring to the On risk and completion team
- Ensure all insurance policies are placed on risk at the correct time
- Monitor and investigate all cases which appear on a High Risk Monitor
- Work to a designed daily structure to achieve maximum coverage throughout a designated pipeline
Skills and experience
- Basic computer awareness is essential, as is the ability to type accurately and quickly
- Ability to multitask in a busy, high workload office environment is essential
- Confident and outgoing team player with ability to prioritise and organise appropriately
- Excellent communication skills, both verbal and written
- Professional attitude in dealings with all parties
- Patience and sincerity when dealing with customers who may have little knowledge of the mortgage process
- Empathetic approach when dealing with customers who may become upset when things are not going to plan
- Understanding of the Group’s commitment to achieving fair outcomes for customers
- Conscientious, able to work under pressure with minimum supervision; an innovative approach to problem solving is an advantage
Equal opportunities
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Mortgage Administrator employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the mortgage industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to mortgage administration. Think about how your skills match the job description and be ready to share examples that showcase your multitasking and communication abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your computer awareness, multitasking abilities, and communication skills to show us you're a great fit for the Mortgage Administrator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share any relevant experiences that demonstrate your professional attitude and empathetic approach when dealing with customers, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in a busy environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the mortgage process and the key responsibilities of a Mortgage Administrator. Brush up on terms like 'MUMS system' and 'High Risk Measures' so you can speak confidently about them during your chat.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, prepare to demonstrate these skills. Think of examples where you've successfully communicated with customers or colleagues, especially in tricky situations. This will show you're ready to handle queries effectively.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight any innovative approaches you've taken to resolve issues, as this is a key trait they're looking for.
✨Emphasise Teamwork and Empathy
This position requires a confident team player who can empathise with customers. Prepare to share experiences where you've worked collaboratively and shown patience, especially when dealing with upset customers. This will help illustrate that you align with their values.
