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- Tasks: Support landlords and tenants with exceptional customer service and manage client accounts efficiently.
- Company: Join Connells Group, a leading name in the property sector with a vibrant team.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a difference by providing top-notch support and building relationships in the property industry.
- Qualifications: Strong communication skills and a knack for problem-solving; experience in customer service is a plus.
- Other info: Dynamic work environment with room for career advancement and learning.
The predicted salary is between 30000 - 42000 £ per year.
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Leighton Buzzard. Our Corporate Client Account Coordinators provide bespoke support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.
Responsibilities
- Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner.
- Maximise collection of rental payment through communicating with the debtor via telephone, e‐mail and SMS, negotiate payment arrangements, monitor aged debt and ensure accurate records are maintained.
- Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised.
- Process renewals, terminations of tenancies and return of deposits.
- Ensure all funds received are identified and allocated correctly.
- Process rents received and remit to landlord daily by Faster Payments & Cheque.
- Produce statements to landlords detailing transactions on account.
- Provide bespoke monthly reporting to landlords.
- Process requests from landlords/tenants/branches/LSC.
- Ad hoc duties as required by line manager.
Experience and Skills
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail.
- Strong systems experience, a good working knowledge of Excel would be a distinct advantage.
- Excellent writing skills.
- Good analytical ability.
- Ability to stay calm under pressure and work to tight deadlines.
- Flexible approach to working.
- Basic accounts/bookkeeping background an advantage but not necessary.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Client Accounts Coordinator in London employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Accounts Coordinator in London
✨Tip Number 1
Get to know the company! Research Connells Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling queries from landlords and tenants, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or tight deadlines in the past. This will demonstrate your ability to stay calm under pressure, which is key for the Client Accounts Coordinator role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are in the right hands and shows your enthusiasm for the position.
We think you need these skills to ace Client Accounts Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Accounts Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves handling queries from landlords and tenants, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle challenging situations with ease.
Highlight Your Systems Experience: If you've got experience with systems or software, especially Excel, make sure to mention it! We love candidates who are tech-savvy and can manage data efficiently, so don’t hold back on showcasing your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Connells Group!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Accounts Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around handling queries and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with landlords, tenants, and branches, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully handled challenging queries or provided exceptional customer service. This will highlight your ability to stay calm under pressure.
✨Get Comfortable with Systems
Having a good working knowledge of systems, especially Excel, is a plus for this role. Brush up on your Excel skills before the interview, and be ready to discuss any relevant experience you have with client accounts software or similar systems. This shows that you’re tech-savvy and can adapt quickly.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the client accounts team faces. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
