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- Tasks: Support landlords and tenants with queries and manage rental payments efficiently.
- Company: Join Connells Group, a leading name in the property sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a difference in customer service while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Flexible working approach and a chance to thrive in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.
You will be responsible for:
- Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
- Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
- Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
- Process renewals, terminations of tenancies and return of deposits
- Ensure all funds received are identified and allocated correctly
- Process rents received and remit to landlord daily by Faster Payments & Cheque
- Produce statements to landlords detailing transactions on account
- Process requests from landlord/tenant/branch/LSC
- Ad hoc duties as required by line manager
Your experience and skills will include:
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
- Excellent PC and related technology skills
- Excellent writing skills
- Good analytical ability
- Ability to stay calm under pressure and work to tight deadlines
- Flexible approach to working
- Basic accounts/bookkeeping background an advantage but not necessary
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Client Account Administrator in London employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Administrator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Connells Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and account management. Think about your past experiences and how they relate to the role of Client Account Administrator. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role involves handling queries from landlords and tenants, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Account Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Account Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves handling queries from landlords and tenants, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle challenging queries with ease.
Be Professional and Polished: Your written application is your first impression, so make it count! Ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is key for the Client Account Administrator position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Account Administrator. Familiarise yourself with the key responsibilities like handling queries and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've successfully handled challenging customer queries in the past. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to stay calm under pressure.
✨Get Tech-Savvy
Brush up on your PC skills and any relevant software that might be used in the role. If you know what systems they use, mention your familiarity with them during the interview. If not, express your willingness to learn quickly—this shows adaptability, which is key in a busy environment.
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. Think about how you would handle specific scenarios related to tenant or landlord queries. Practising these responses can help you articulate your thought process clearly and demonstrate your analytical abilities.
