At a Glance
- Tasks: Deliver exceptional tenancy support and manage queries from landlords and tenants.
- Company: Join Connells Group, a leader in the lettings industry with a supportive culture.
- Benefits: Enjoy industry-leading training, health coverage, and employee discounts.
- Other info: Collaborative team environment with great career progression opportunities.
- Why this job: Make a real difference in customer service while building your career.
- Qualifications: Strong organisational and communication skills, plus IT literacy.
The predicted salary is between 25000 - 32000 € per year.
CONNELLS GROUP in Great Shelford is searching for an enthusiastic Customer Service Specialist to deliver exceptional tenancy support services. You will manage queries, deal with communication from landlords and tenants, and provide excellent customer service to retain customers.
The role requires strong organizational and communication skills, along with IT literacy. The position offers industry-leading training, career progression, and a collaborative team environment, including health coverage and employee discounts.
Lettings Customer Service Advisor — ARLA Path & Growth employer: Connells Group
Connell's Group is an outstanding employer, offering a vibrant work culture in Great Shelford where teamwork and collaboration thrive. With industry-leading training and clear pathways for career progression, employees are empowered to grow and excel in their roles. Additionally, the company provides comprehensive health coverage and attractive employee discounts, making it a rewarding place to build a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Customer Service Advisor — ARLA Path & Growth
✨Tip Number 1
Get to know the company! Research Connells Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves dealing with landlords and tenants, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer queries efficiently. This will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Lettings Customer Service Advisor — ARLA Path & Growth
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about helping tenants and landlords alike, so don’t hold back on expressing why this role is perfect for you!
Highlight Relevant Skills:Make sure to showcase your strong organisational and communication skills in your application. We’re looking for someone who can juggle multiple queries and keep everything running smoothly, so give us examples of how you've done this before.
Be IT Savvy:Since the role requires IT literacy, mention any relevant software or tools you’re familiar with. If you’ve used property management systems or customer service platforms, let us know! It’ll show us you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Customer Service Advisor. Familiarise yourself with common queries from landlords and tenants, and think about how you would handle them. This will show your enthusiasm and readiness to jump into the role.
✨Show Off Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to provide exceptional customer service.
✨Get Organised
Strong organisational skills are key for this position. Think of ways you've managed multiple tasks or prioritised effectively in previous roles. Be ready to share these experiences during the interview to highlight your suitability for the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows that you're genuinely interested in the role and eager to grow within the company.
