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- Tasks: Lead IT change processes and ensure smooth operations in a dynamic environment.
- Company: Join Connells Group, a top UK estate agency with over 1,250 branches since 1936.
- Benefits: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and collaboration while making a real impact.
- Qualifications: 3+ years in ITIL roles, with a focus on Change Management; ITIL certification required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an IT Change Manager to join our IT Service Operations team in Leighton Buzzard. You will be responsible for developing and maturing the Groups IT Change Management processes. You will manage the day-to-day pipeline of change activity ensuring sufficient due diligence is undertaken and controls are in place to support necessary change in a safe and risk-averse manner as acceptable by Connells Group. You will also work closely with other team members covering Major Incident Management, Problem Management and Service transition and support the overall team’s strategic goals.
Key responsibilities of the IT Change Manager:
- Define, develop and communicate the practices and processes necessary for effective change enablement.
- Introduce and maintain a database of standard changes ensuring they support the need for agile, fast and effective change in a controlled manner without introducing increased risk.
- Introduce, measure, and publicise Change KPI’s to demonstrate compliance and performance of Teams across the IT department.
- Coordinate, convene, and facilitate failed change reviews ensuring lessons are learnt and appropriate workstreams are logged into relevant control mechanisms.
- Participate in Major incident Post incident review to ensure change compliance has been met.
- Engage with key stakeholders at all levels of the organization to communicate change objectives, gather feedback, and foster buy-in and support.
- Provide coaching and guidance to project teams and leaders on change management best practices and techniques.
- Monitor and evaluate the effectiveness of change initiatives, identifying areas for improvement and implementing improvements as needed.
- Act as a liaison between project teams, service management, business units, and other stakeholders to ensure effective communication and collaboration.
Experience & skills required to be successful as an IT Change Manager:
- Strong understanding of ITIL principles and best practices.
- Minimum 3 years’ experience in an ITIL process role, 2 years associated with Change Management.
- Experience developing best practice processes, policies and procedures for functional area.
- Experience producing Executive level summaries and reports to a high standard.
Personal Attributes:
- Adept in dealing with and influencing multi-tier management.
- Proficient engaging and building successful relationships with stakeholders of the change management process, including senior management.
Qualifications:
- Certification in IT Service Management such as ITIL V3 or V4 Foundation.
IT Change Manager employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Change Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as they are crucial for the IT Change Manager role. Consider joining relevant online forums or groups where you can discuss these concepts and gain insights from others in the field.
✨Tip Number 2
Network with professionals already working in change management roles. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights into the role at Connells Group.
✨Tip Number 3
Prepare to demonstrate your experience in developing best practice processes and policies. Think of specific examples from your past roles that showcase your ability to implement effective change management strategies.
✨Tip Number 4
Showcase your communication skills by engaging with stakeholders in your current or previous roles. Highlight instances where you've successfully influenced decision-making or fostered collaboration, as this will be key in the IT Change Manager position.
We think you need these skills to ace IT Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL processes and Change Management. Use specific examples that demonstrate your ability to develop best practice processes and engage with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with change management and stakeholder engagement.
Showcase Relevant Certifications: Include any relevant certifications, such as ITIL V3 or V4 Foundation, prominently in your application. This will help demonstrate your qualifications and commitment to the field of IT Service Management.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with change management processes and your approach to stakeholder communication. Be ready to provide examples of how you've successfully managed change initiatives in the past.
How to prepare for a job interview at Connells Group
✨Understand ITIL Principles
Make sure you have a solid grasp of ITIL principles and best practices, as this role heavily relies on them. Be prepared to discuss how you've applied these principles in your previous roles, especially in Change Management.
✨Showcase Your Change Management Experience
Highlight your experience in developing best practice processes and policies for Change Management. Be ready to provide specific examples of how you've successfully managed change initiatives and the outcomes of those efforts.
✨Prepare for Stakeholder Engagement Questions
Since the role involves engaging with stakeholders at all levels, think about your past experiences in building relationships and influencing decision-making. Prepare examples that demonstrate your ability to communicate effectively and foster buy-in.
✨Demonstrate Analytical Skills
Be ready to discuss how you've monitored and evaluated the effectiveness of change initiatives in the past. Highlight any KPIs you've introduced or measured, and be prepared to talk about areas for improvement you've identified and implemented.