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- Tasks: Assist in tenant referencing and ensure compliance with company standards.
- Company: Join Keysafe, part of Connells Group, in a dynamic team environment.
- Benefits: OTE £24,800, bonuses, remote work options, and health perks.
- Why this job: Make a difference in people's lives while developing your skills in a supportive setting.
- Qualifications: Customer service experience preferred; strong communication and attention to detail required.
- Other info: Enjoy 20 days leave, birthday off, and great career growth opportunities.
The predicted salary is between 19800 - 26400 £ per year.
Keysafe Tenant Vetting, part of Connells Group, are looking for a Tenancy Administrative Assistant to join our growing team in Grantham, to assist in carrying out tenant referencing in accordance with our company service standards, service level agreements, company policies, directives and statutory rules and regulations in our lettings division.
We are looking for individuals who are efficient, customer focused, KPI driven, professional and with a keen eye for detail. The ability to work accurately under pressure is essential in this position. The ideal candidate will be an organised self-starter who works well as a team and is excited by new daily challenges communicating with people all over the world.
This is a permanent role with a salary OTE £24,800 (pay review pending) working 37.5 hrs per week Monday-Friday 9am-5:30pm. Bonuses will apply once the probationary period is passed.
Key responsibilities of a Tenancy Administrative Assistant:- Assist in verifying information given to us by prospective tenants/guarantors in order for the tenant to move into a rental property.
- Assist in providing a clear financial picture of a prospective tenant for a landlord.
- Carry out regulatory checks on new tenants.
- Ensure systems are kept up to date with information on ongoing applications.
- This role is mainly PC based with telephone work.
- Previous Administration and customer service experience is preferred but not essential.
- Excellent professional communication skills, both written and verbal and the ability to deal confidently with internal and external clients.
- Superb accuracy and a good eye for detail.
- Good numeracy skills.
- A focus on customer care and providing an excellent user experience.
- Resilient, positive and organised.
- IT Literate (MS Office, Internet and email systems).
- The ability to work independently and as part of a team.
- OTE £24,800 per annum, (pay review pending). Bonuses will apply once the probationary period is passed.
- 20 days annual leave per year, plus bank holidays.
- After successful completion of probation, the candidate will have the opportunity to work remotely from home 4 days per month.
- Never work your birthday with Keysafe! All colleagues are entitled to an additional day off if your birthday falls on a working day.
- Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services.
- Perks at Work – Discounts on products and services including electrical & travel.
- Colleague Discount Scheme – take advantage of discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Telus 24hr, 7 days per week Employee Assistance Programme.
- Company Pension and Life assurance for all colleagues.
Tenancy Administration Assistant in Grantham employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Administration Assistant in Grantham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Tenancy Administration Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Employers love candidates who are not just qualified but also bring a positive vibe to the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Administration Assistant in Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Administration Assistant role. Highlight any relevant experience in administration and customer service, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it professional but let your personality come through!
Show Off Your Communication Skills: Since excellent communication is key for this position, make sure your written application reflects that. Use clear, concise language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you’ve got!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Administration Assistant inside out. Familiarise yourself with tenant referencing processes, company policies, and any relevant regulations. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Off Your Customer Focus
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a client or resolved a tricky issue. This will demonstrate your customer-centric approach and problem-solving skills.
✨Highlight Your Attention to Detail
Accuracy is key in this job, so prepare to discuss how you ensure precision in your work. Bring up any tools or methods you use to stay organised and minimise errors. You might even want to mention a time when your attention to detail made a significant difference in a project.
✨Be Ready for Teamwork Questions
As a Tenancy Administration Assistant, you'll need to work well with others. Think of examples that showcase your ability to collaborate effectively within a team. Be prepared to discuss how you handle challenges in a team setting and how you contribute to a positive work environment.