At a Glance
- Tasks: Manage relationships with estate agency branches and ensure excellent service delivery.
- Company: Join Connells Group, a leading property services group in the UK.
- Benefits: Supportive environment, career development, and a chance to make a real impact.
- Other info: Diverse and inclusive workplace welcoming all qualified candidates.
- Why this job: Perfect for those who love building relationships and owning accounts.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 40000 € per year.
This role plays a key part in supporting and nurturing relationships across our nationwide estate agency branch network. Focused on service, retention, and relationship management, this is an ideal opportunity for someone who enjoys owning accounts and being a trusted point of contact for multiple stakeholders.
About the Role
Reporting to the National Account Manager, you will manage a portfolio of approximately 100-250 estate agency branches. You will act as the primary contact for your accounts, ensuring excellent service delivery, consistent engagement, and strong working relationships with branches and head office alike.
Key Responsibilities
- Manage a portfolio of circa 100-250 estate agency branches across multiple regions
- Build and maintain strong, long-term relationships with Branch Managers, Area Managers, and Head Office stakeholders
- Act as the primary point of contact for account-related queries and escalations
- Conduct regular account reviews to ensure service levels, performance, and satisfaction
- Identify and manage risks to account retention, taking proactive steps to resolve issues
- Work closely with internal GEM teams to resolve operational or service-related matters
- Support the onboarding of new branches and implementation of services or products
Account Performance & Insight
- Monitor branch engagement, activity, and performance against agreed KPIs
- Use data and feedback to identify opportunities to improve branch outcomes
- Provide clear insight and updates to the National Account Manager and wider internal teams
Skills & Experience
Essential
- Strong understanding of the estate agency sector or property-related services
- Excellent verbal and written communication skills, with a confident telephone manner
- Highly organised with strong attention to detail
- Ability to manage a high volume of accounts and activity effectively
- Comfortable working in a fast-paced contact centre environment
Desirable
- Previous account management or relationship management experience
Personal Attributes
- Customer-focused and solutions-oriented
- Able to work independently while managing priorities effectively
- Process-driven with a strong sense of ownership and accountability
Why Join Connells Group?
You will be joining one of the UK's most established and successful property services groups, working within a supportive and collaborative Contact Centre environment. This role offers the opportunity to develop a long-term career in account management while making a meaningful impact across our national branch network.
Equal Opportunities
Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity status.
Telephone Account Manager in Dunstable employer: Connells Group
Connells Group is an excellent employer, offering a supportive and collaborative work environment in Dunstable, where you can thrive as a Telephone Account Manager. With a strong focus on employee growth and development, you will have the opportunity to build meaningful relationships across our nationwide estate agency network while enjoying the benefits of working for one of the UK's leading property services groups. Join us to make a significant impact in a role that values your contributions and fosters inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Account Manager in Dunstable
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Telephone Account Manager role. Highlight your experience in account management and relationship building during your chats.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the role and the company.
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telephone Account Manager in Dunstable
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Telephone Account Manager role. Highlight your experience in account management and relationship building, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of interaction over the phone, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your confident telephone manner. Remember, first impressions count!
Highlight Your Organisational Skills:Being highly organised is essential for managing a portfolio of 100-250 branches. In your application, share examples of how you've successfully managed multiple accounts or projects in the past. We love seeing candidates who can juggle priorities effectively!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can review it promptly. Plus, you'll get to see more about our company culture and values!
How to prepare for a job interview at Connells Group
✨Know Your Accounts
Before the interview, take some time to research the estate agency sector and understand the specific branches you’ll be managing. Familiarise yourself with their services, challenges, and successes. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Telephone Account Manager, your verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with handling account-related queries and escalations.
✨Demonstrate Relationship Management
Be prepared to discuss your experience in building and maintaining relationships. Think of specific examples where you’ve successfully managed accounts or resolved issues. Highlight your customer-focused approach and how it led to positive outcomes.
✨Prepare for Performance Insights
Since monitoring branch engagement and performance is crucial, brush up on how to analyse data and provide insights. Be ready to discuss how you would use KPIs to improve branch outcomes and what steps you’d take if performance dips.
