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- Tasks: Support branches, landlords, and tenants by managing tenancy deposits and providing excellent customer service.
- Company: Join Connells Group UK, a diverse and inclusive employer committed to your growth.
- Benefits: Enjoy industry-leading training, 25 days holiday, wellness programmes, and team incentives.
- Why this job: Be part of a fun, collaborative environment with clear career progression opportunities.
- Qualifications: Strong customer service skills, attention to detail, and proficiency in IT are essential.
- Other info: We encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
Job Description Are you detailed oriented and enjoy providing great customer service? Are you proficient in handling administrative duties with ease? If the answer is YES, we have an exciting opportunity for you as a Deposits Coordinator within our Lettings Support Centre Team in Leighton Buzzard. The main purpose of your role as a Deposits Coordinator is to provide administrative support to branches, landlords and tenants and to efficiently manage tenancy deposits, through delivering an excellent customer service. Benefits of a Benefits Coordinator: Industry leading training and development Support in training towards ARLA – NFOPP qualifications (additional £1000 once qualified) Clear career progression opportunities Collaborative, rewarding and fun environment Team incentives 24/7 AIG Smart Health (including virtual GP) coverage for you and your family 25 days holiday entitlement in addition to Bank Holidays Employee discounts and Wellness programme Key responsibilities of a Deposits Coordinator: Administering Tenancy Deposit Scheme referrals by liaising with landlords, tenants, branch staff and client accounting Advising and obtaining instructions from landlords and tenants at the end of the tenancy Draw up schedule of costs based on checkout report Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits Skills Required for a Deposits Coordinator: Customer service and administration skills Organised and detail oriented Excellent communication skills (written and verbal) with the ability to deal confidently with all the parties IT literate (MS Office, internet, email systems) Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00627
Deposits Coordinator employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deposits Coordinator
✨Tip Number 1
Familiarise yourself with the Tenancy Deposit Scheme and its processes. Understanding how it works will not only help you in the role but also show your potential employer that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you might need to handle difficult conversations. Being able to demonstrate your ability to manage conflicts or queries effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Connells Group or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your organisational skills and attention to detail. Being able to articulate these skills clearly will demonstrate your suitability for the Deposits Coordinator role.
We think you need these skills to ace Deposits Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative skills. Use specific examples that demonstrate your attention to detail and ability to manage tasks efficiently, as these are key for the Deposits Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with the responsibilities of the role, particularly in managing tenancy deposits and providing excellent customer service.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written communication skills. Use clear and concise language, and avoid jargon to make your points easily understandable.
Highlight IT Proficiency: Mention your proficiency with MS Office and other relevant IT skills in your application. Provide examples of how you have used these tools in previous roles to enhance your administrative capabilities.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Deposits Coordinator, you'll be interacting with landlords and tenants regularly. Prepare examples of how you've provided excellent customer service in the past, highlighting your ability to handle queries and resolve issues effectively.
✨Demonstrate Your Organisational Skills
This role requires a keen eye for detail and strong organisational abilities. Be ready to discuss how you manage multiple tasks and ensure accuracy in your work, perhaps by sharing specific instances where your organisation made a difference.
✨Familiarise Yourself with Relevant Software
Since the job involves using IT systems like MS Office, make sure you're comfortable discussing your proficiency with these tools. You might even want to mention any specific software you've used that relates to administrative tasks or customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations related to tenancy deposits. Think through potential scenarios, such as dealing with disputes or managing deadlines, and prepare your responses to demonstrate your problem-solving skills.
