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For Companies At a Glance
- Tasks: Manage property queries, coordinate repairs, and assist tenants with their needs.
- Company: Join Connells Group, a leading property management company committed to diversity and inclusion.
- Benefits: Enjoy perks like gym discounts, life assurance, and a workplace pension scheme.
- Why this job: Be part of a fun, fast-paced team with full training and clear career pathways.
- Qualifications: Strong customer service skills and a confident communicator are essential.
- Other info: We encourage diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 19600 - 27500 £ per year.
Customer Service Specialist
We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist, you will provide tenancy support services to branches, landlords and tenants.
What\’s in it for you as a Customer Service Specialist
- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Customer Service Specialist
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Assisting customers with general tenancy queries
- Dealing promptly and courteously to communication with landlord, tenants, and internal partners
- Providing a first‑class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Specialist
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Benefits for a Customer Service Specialist
- Aviva Digicare + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Customer Service Specialist employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding the basics of estate agency and property management will help you speak confidently about the role during interviews.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Prepare examples of how you've successfully resolved customer issues or improved client satisfaction, as this is crucial for a Customer Service Specialist.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potential referrals.
✨Tip Number 4
Research Connells Group and their values. Understanding their commitment to diversity and inclusion can help you align your application and interview responses with their company culture.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific skills such as negotiation and communication, and provide examples of how you've successfully handled customer queries in the past.
Showcase Your Skills: In your application, emphasise your strong customer service skills and ability to work under pressure. Provide concrete examples of how you've managed similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Connells Group
✨Show Your Enthusiasm
As a Customer Service Specialist, it's crucial to demonstrate your enthusiasm for the role. Be sure to express your passion for helping others and your eagerness to contribute to the team. A positive attitude can make a significant difference in how you're perceived.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or coordinating repairs. Prepare examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Know the Company and Its Values
Research Connells Group and understand their values and mission. Being able to articulate why you want to work for them and how you align with their goals will show that you're genuinely interested in the position and the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your interest and helps you determine if the company is the right fit for you.
