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- Tasks: Support property management and tenancy administration while coordinating repairs and safety checks.
- Company: Join Morris Dibben, a diverse and inclusive employer committed to equal opportunities.
- Benefits: Enjoy a competitive salary, training support, team incentives, and various workplace perks.
- Why this job: Gain industry-leading training, clear career progression, and work in a positive, collaborative environment.
- Qualifications: Outstanding customer service and administration skills; IT literacy and excellent communication are essential.
- Other info: We encourage all qualified candidates to apply, even if you don't meet every requirement.
The predicted salary is between 19736 - 29204 £ per year.
Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Woolston. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £24,670
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £24,670
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co‑ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co‑ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva Digi care + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Morris Dibben is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Customer Service Advisor employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management sector and the specific services offered by our Lettings Support Centre. Understanding the nuances of tenancy administration and property management will help you stand out during discussions.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with us. Whether it's through networking or during the interview process, demonstrating your ability to handle customer queries effectively will be crucial.
✨Tip Number 3
Prepare to discuss how you manage your time and prioritise tasks in a fast-paced environment. We value organisation and efficiency, so having examples ready will illustrate your suitability for the role.
✨Tip Number 4
If you have experience with IT systems, especially MS Office, make sure to highlight this in conversations. Being tech-savvy is essential for the role, and we appreciate candidates who can navigate these tools with ease.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your outstanding customer service skills and strong administration abilities. Use specific examples from your past experiences that demonstrate your resilience, attention to detail, and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work in property management. Mention how your skills align with the responsibilities of the role and express your enthusiasm for the career progression opportunities offered.
Highlight Relevant Qualifications: If you have any relevant qualifications or training, such as ARLA or NFOPP certifications, be sure to mention them. If you are currently pursuing these qualifications, include that information to show your commitment to professional development.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to provide outstanding service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Organisational Skills
This role requires strong administration skills and the ability to prioritise tasks. Be ready to discuss how you manage your time effectively and handle multiple responsibilities in a fast-paced environment.
✨Communicate Clearly
Excellent verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions in a way that demonstrates your understanding of the role.
✨Research the Company
Familiarise yourself with the company’s values, culture, and the services they offer. This will not only help you tailor your answers but also show your genuine interest in the position and the organisation.
