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For Companies At a Glance
- Tasks: Book property surveys and ensure client satisfaction while hitting targets.
- Company: Join Countrywide Surveying Services, a diverse and inclusive employer.
- Benefits: Enjoy 34 days annual leave, flexible working, and unlimited earning potential.
- Why this job: Work in a vibrant office with fun perks and supportive teammates.
- Qualifications: Soft skills are key; experience is a bonus but not mandatory.
- Other info: We encourage diverse applicants; don’t hesitate to apply even if you don’t meet every requirement.
The predicted salary is between 20400 - 30600 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Are you target-driven and motivated by results? Join our Surveyor Booking Team where your performance directly impacts your earnings.
Location: National Operations Centre, Castle Donington, Derby
OTE: £25,500 + Uncapped Commission + Overtime (Paid at 2x Hourly Rate)
Hours: Mon–Fri 10:30–19:00, Sat 09:00–17:00 | Days Off: Sunday + One midweek day (Tue/Wed/Thu)
Our modern office includes a state-of-the-art Micromarket, vibrant breakout zones, pool tables, PlayStation, and quiet areas for focused work. It’s the perfect balance of relaxation and productivity, making every day at the office enjoyable.
What You’ll Do:
- Achieve booking targets by scheduling property surveys for clients.
- Provide efficient service to clients, ensuring customer satisfaction.
- Overcome objections and resolve concerns to hit targets consistently.
- Maintain high service standards while driving results.
Why you’ll love it here?
- 34 days annual leave (inclusive of Bank Holiday and your birthday)
- Flexible working – 3 days in the office, 2 days from home.
- Unlimited earning potential: The more appointments you book, the more commission you earn.
- Career growth opportunities: With our fast-growing team, you’ll have plenty of room to advance and take on additional responsibilities.
- Supportive team: Work in a friendly and collaborative environment where we celebrate each other’s wins.
About Us: Countrywide Surveying Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Customer Service Advisor employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during any potential interviews, especially when discussing how you would handle difficult situations.
✨Tip Number 2
Research our company culture and values. Understanding what we stand for at StudySmarter can help you align your answers to reflect our ethos, making you a more appealing candidate.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your interest in the role and the company. This shows that you are proactive and genuinely interested in contributing to our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Soft Skills: Before applying, ensure you emphasise any soft skills that align with the role of a Customer Service Advisor. Skills such as communication, problem-solving, and empathy are crucial in this position.
Tailor Your CV: Customise your CV to reflect your experience in customer service roles. Include specific examples of how you've met targets or improved customer satisfaction in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's values. Mention your enthusiasm for working in a supportive team environment and your drive to achieve results.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Connells Group
✨Showcase Your Soft Skills
As a Customer Service Advisor, soft skills are just as important as your qualifications. Be prepared to discuss how you handle difficult situations, communicate effectively, and work collaboratively with others.
✨Demonstrate Target-Driven Mindset
Since this role is target-driven, come ready to share examples of how you've met or exceeded targets in previous roles. Highlight your motivation and strategies for achieving results.
✨Prepare for Objection Handling
You’ll need to overcome objections and resolve concerns in this position. Think of scenarios where you successfully addressed customer issues and be ready to discuss your approach during the interview.
✨Research the Company Culture
Understanding the company culture at Countrywide Surveying Services will help you fit in. Familiarise yourself with their values and be ready to explain how you align with their supportive and collaborative environment.
