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- Tasks: Connect potential sellers with property valuers and manage customer enquiries.
- Company: Join Connells Group, a leading estate agency with over 1,200 branches across the UK.
- Benefits: Enjoy competitive salary, uncapped commission, full training, and exciting team rewards.
- Why this job: Make a real impact in customer experiences while growing your career in a vibrant team.
- Qualifications: Exceptional communication skills and experience in customer service are preferred.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor
At Connells Group, we pride ourselves on offering exceptional customer experiences as we help people navigate the property market. Our team is the heart of our success, and we’re looking for a friendly, professional Customer Service Advisors to join our vibrant team in our Contact Centre in Dunstable.
About the Role:
You’ll play a critical role in connecting potential sellers with our expert property valuers. You’ll handle enquiries from web portals, online systems, and direct contacts, ensuring every customer receives outstanding service. Your ability to manage initial conversations and efficiently coordinate valuation appointments will directly contribute to the team’s success.
Key Responsibilities:
- Act as the first point of contact for customers requesting property valuations via online portals, email, and phone.
- Engage with customers to gather initial information, understand their needs, and create a positive first impression of Connells Group.
- Efficiently schedule property valuation appointments for our branch teams.
- Maintain accurate records of customer interactions and appointments using our system.
- Liaise with the branch team to ensure smooth handover of customer information.
- Respond promptly to enquiries, resolving issues or escalating where necessary.
- Keep up to date with company services and local market insights to answer customer questions effectively.
What We’re Looking For:
- Exceptional communication skills, both written and verbal, with a professional and friendly telephone manner.
- Experience in customer service, ideally in property, sales, or a similar fast-paced environment would be advantageous.
- Strong organisational skills and attention to detail, ensuring accuracy in all tasks.
- A proactive approach to problem-solving and a commitment to delivering excellent service.
- Ability to multitask and prioritise effectively in a busy environment.
What We Offer:
- Competitive basic salary with an uncapped commission structure and earn an OTE of £25,000–£30,000.
- Full training to ensure you excel in your role.
- Opportunities for career progression within our growing company.
- Recognition and rewards for your hard work and results, enjoy team nights out, quarterly awards, and paid trips for top achievers.
Why Join Us?
This is more than just a customer service role – you’ll be making a real impact by setting the tone for our customers’ experience with Connells Group. If you’re passionate about providing outstanding service and are excited by the prospect of contributing to a growing team, we’d love to hear from you.
Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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Customer Service Advisor employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property market and Connells Group's services. Understanding the nuances of property valuations and the local market will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, a friendly and professional telephone manner is crucial. Consider role-playing with a friend to simulate customer interactions.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Being able to discuss specific instances where you prioritised effectively will highlight your suitability for this fast-paced environment.
✨Tip Number 4
Research common customer service challenges in the property sector and think about how you would address them. Being prepared with solutions or strategies to handle potential issues can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise any roles where you managed customer interactions, scheduled appointments, or worked in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing outstanding customer service. Mention specific examples of how you've successfully handled customer enquiries or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Connells Group
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and maintain a friendly tone. Practice common customer service scenarios to show how you would handle enquiries effectively.
✨Research Connells Group
Familiarise yourself with Connells Group and its services. Understanding their position in the property market will help you answer questions confidently and show your genuine interest in the role. Mention specific services or recent news about the company during your interview.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play exercises that simulate customer interactions. Prepare by thinking through how you would gather information from customers and schedule appointments. This will showcase your problem-solving skills and ability to multitask under pressure.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your time and keep track of multiple tasks. Provide examples from previous experiences where your attention to detail made a difference in customer service outcomes.
