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- Tasks: Support property management and tenancy administration for branches, landlords, and tenants.
- Company: Join King & Chasemore, a leading lettings agency with a fun and positive work culture.
- Benefits: Enjoy competitive salary, training support, team incentives, and gym discounts.
- Why this job: Gain industry qualifications while working in a collaborative and rewarding environment.
- Qualifications: Outstanding customer service skills and solid administration experience required.
- Other info: We encourage diverse applicants; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 19700 - 24600 £ per year.
Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Peacehaven. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £24,670
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £23,875, additional £1,000 once qualified
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva Digicare + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
King & Chasemore is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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Customer Service Advisor employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management and tenancy administration processes. Understanding the basics of how these systems work will help you stand out during interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of past experiences where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to handle the responsibilities of a Customer Service Advisor effectively.
✨Tip Number 3
Research the company culture at StudySmarter and King & Chasemore. Being able to articulate why you want to work in a fun and collaborative environment will resonate well with the hiring team.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in career progression and training opportunities. This shows that you're not only interested in the role but also in growing with the company.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your outstanding customer service skills and relevant administration experience. Use specific examples that demonstrate your ability to manage workloads in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of a Customer Service Advisor, particularly in property management and tenancy administration.
Highlight Relevant Qualifications: If you have any qualifications related to customer service or property management, be sure to mention them. If you're working towards ARLA – NFOPP qualifications, include this in your application to show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is key, so ensure your written application reflects your excellent verbal and written communication skills.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to provide outstanding service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you prioritise tasks in a fast-paced environment and share specific instances where your organisational skills made a difference.
✨Familiarise Yourself with Property Management
Understanding the basics of property management and tenancy administration will give you an edge. Research common practices and terminology so you can speak confidently about the industry during your interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think through potential challenges you might face in the role and how you would handle them, particularly in relation to coordinating with contractors and managing tenant needs.