Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support property management and tenancy administration for branches, landlords, and tenants.
- Company: Join Austin & Wyatt, a diverse and inclusive employer in the property sector.
- Benefits: Enjoy competitive salary, training support, team incentives, and workplace perks.
- Why this job: Gain industry-leading training, clear career progression, and a fun, collaborative environment.
- Qualifications: Excellent customer service, strong admin skills, and IT literacy required.
- Other info: We welcome all applicants, even if you don't meet every qualification.
The predicted salary is between 19734 - 29200 £ per year.
Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Bournemouth. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Salary: £24,670
What’s in it for you?
- Support in training towards ARLA – NFOPP qualifications
- Basic salary £24,670
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Collaborative, rewarding and fun environment
- Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:
- Outstanding Customer Service skills
- Solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a fast-paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits:
- Aviva Digi care + workplace / Cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Austin & Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00715
#J-18808-Ljbffr
Customer Service Advisor employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the property management sector and the specific responsibilities of a Customer Service Advisor. Understanding the nuances of tenancy administration and property management will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will demonstrate your resilience and ability to maintain a positive attitude under pressure.
✨Tip Number 3
Research the company culture at StudySmarter and Austin & Wyatt. Highlighting your alignment with their values during the interview can make a strong impression and show that you're a good fit for their collaborative environment.
✨Tip Number 4
Prepare questions to ask during the interview about career progression and training opportunities. This shows your enthusiasm for growth and commitment to developing your skills, which is highly valued in this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Service Advisor.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administration skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team at the Lettings Support Centre.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Service Advisor role.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your capability and commitment to customer satisfaction.
✨Highlight Your Organisational Skills
In this role, you'll need to manage multiple tasks efficiently. Be ready to discuss how you prioritise your workload and stay organised in a fast-paced environment. Mention any tools or methods you use to keep track of your responsibilities.
✨Demonstrate Your Communication Skills
Excellent verbal and written communication is key for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for potential role-play scenarios where you’ll need to communicate effectively with customers or colleagues.
✨Research the Company and Its Values
Understanding the company’s culture and values can give you an edge in the interview. Familiarise yourself with Austin & Wyatt's commitment to diversity and inclusion, and be prepared to discuss how your own values align with theirs.
