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- Tasks: Engage with customers and prepare them for mortgage review appointments.
- Company: Dynamic company focused on delivering exceptional customer service.
- Benefits: Competitive salary, extensive training, and generous holiday allowance.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Re‑engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers. Delivering the highest level of customer service and professionalism, taking ownership of their appointment and application journey, and maintaining strong working relationships with the Mortgage Adviser teams.
Req‑d knowledge, skills and qualifications: Target minimum 12 months experience in telephone‑based customer service or sales environment (desirable). Rewards: Competitive basic salary with a realistic on‑target earnings of £28,000 – £30,000. Role progression offers opportunities to join our Mortgage Academy based on in‑role performance and application. Sponsorship for CF1 & CF6 or a CeMAP‑equivalent professional qualification is required to become a Mortgage Adviser.
Responsibilities
- Working hours: Monday to Friday 9:00 am – 5:30 pm.
- All roles are telephone‑based; you will be articulate and engaging.
- Maintain high motivation, discipline, organisational skills and attention to detail.
- Bring a strong track record in customer sales and service; demonstrate a positive, highly professional manner.
- Possess mortgage industry experience (preferable but not essential).
- Exceed a first‑class customer experience and meet all performance standards.
- Exhibit excellent interpersonal skills, outstanding communication and listening skills, and the ability to explain complex information simply.
- Accurately record and assess information during live contact environments.
- Be numerate, literate, and highly accurate.
- Be a competent Microsoft Office user (Excel, Word, Outlook) and quickly adapt to new software packages and online processes.
- Demonstrate determination to meet and exceed all expectations.
Company & Role Details
Connells Group is the largest and most successful estate agency network in the UK. Our Customer Services roles in Milton Keynes support our \”lifetime service\”; contacting customers and arranging mortgage review appointments is the critical first step in our service proposition, giving successful applicants a solid foundation for a career in mortgage and financial services.
You will learn the mortgage journey, terminology and work closely with Mortgage Advisers. If ambitious and proven capable, you will receive training towards mortgage advice qualifications to develop your career with us.
This is a permanent full‑time role with an extensive induction and an ongoing training, support and development programme. You’ll receive 25 days paid holiday plus Bank Holidays, a contributory workplace pension, and the opportunity for progression, promotion and personal development in an expanding business.
Benefits
- Generous staff referral bonus scheme.
- Death-in-service cover.
- Modern air‑conditioned offices in Milton Keynes with free onsite parking.
- 24‑hour Wellbeing Employee Assistance programme.
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Customer Service Adviser employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us during your interview.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you'll need to explain complex info clearly. Try role-playing with a friend or family member to get comfortable with common mortgage queries.
✨Tip Number 3
Show off your interpersonal skills! During interviews, share examples of how you've built strong relationships in past roles. We love seeing candidates who can connect with others and maintain professionalism.
✨Tip Number 4
Be proactive about your learning! If you're keen on pursuing mortgage qualifications, let us know. Showing your determination to grow within the role will definitely make you stand out when applying through our site.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or sales. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to deliver top-notch service.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our values and can connect their skills to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the mortgage process and the role of a Customer Service Adviser. Brush up on common mortgage-related queries and be ready to explain complex information clearly, as this will show your potential employer that you're serious about the position.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable explaining your experience and how it relates to customer service.
✨Demonstrate Ownership
During the interview, highlight instances where you've taken ownership of a project or customer journey. This could be a time when you resolved a customer issue or improved a process. Employers love to see candidates who are proactive and take responsibility for their work.
✨Build Rapport
Remember, building strong relationships is crucial in this role. During the interview, try to connect with your interviewer by finding common ground or shared interests. This can help create a positive atmosphere and show that you value interpersonal relationships, which is essential for working with Mortgage Advisers.