At a Glance
- Tasks: Support landlords and tenants with property management and tenancy services.
- Company: Join Bridgfords, a top-rated UK property services brand.
- Benefits: Enjoy 23 days annual leave, birthday off, and discounts on retail and travel.
- Other info: Diverse and inclusive workplace encouraging all applicants.
- Why this job: Be part of a collaborative team with exciting career progression opportunities.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 28530 - 34870 £ per year.
Job Description
Do you want to work for a company that is in The Times 26 best very big organisations to work for 2026?
Bridgfords, part of Connells Group is looking for an enthusiastic and highly motivated Customer Service professional to complement our Property Management Team within our Lettings Department in Manchester City Centre.
As a
Customer Service Administrator , you will provide property management and tenancy support services to branches, landlords and tenants.
What we can offer you as a Customer Service Administrator
- Be part of the largest UK property services brand with bold transformation plans.
- Join a collaborative team.
- Pension scheme.
- 23 days annual leave, plus an additional day off for your birthday.
- Career progression towards management opportunities.
- Employee Assistance Programme.
- Discount schemes covering retail, entertainment, travel and health.
- Family Friendly Leave including enhanced maternity and paternity leave.
Key responsibilities of a Customer Service Administrator.
- Managing the effective resolution and disbursement of tenants’ security deposits, at the end of a tenancy
- Arranging end-of-tenancy check-out appointments and communicating appropriately
- Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works
- Negotiating with landlords and tenants to agree deductions, within legislative timescales
- Identifying general maintenance or improvements to maintain the property in good order
- Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Administrator.
- Passionate about delivering excellent customer service.
- Highly organised with strong attention to detail.
- A confident communicator, both written and verbal.
- Able to work effectively under pressure and meet deadlines.
Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement?
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification.
At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace.
So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway.
You may be just the right candidate for this or other opportunities.
Customer Service Administrator - Property Management employer: CONNELLS GROUP
Connells Survey & Valuation is an exceptional employer for Residential Surveyors, offering a supportive work culture that prioritises professional development through comprehensive training and ongoing support. With a commitment to flexibility and a strong reputation in the property surveying sector, employees can enjoy competitive pay and ample opportunities for career progression while making a meaningful impact in the lives of homeowners and lenders.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Property Management
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CONNELLS GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CONNELLS GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Property Management
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CONNELLS GROUP:Your cover letter is your chance to shine! Tell us why you want to work at CONNELLS GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CONNELLS GROUP!
How to prepare for a job interview at CONNELLS GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
