At a Glance
- Tasks: Manage end-of-tenancy processes and ensure a top-notch experience for landlords and tenants.
- Company: Dynamic property management company focused on quality customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with plenty of opportunities to develop your career.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Great communication skills, a positive attitude, and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve when coming to the end of their tenancy.
We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
- Role
- As a
- Property
Manager: Deposit Specialist, you will fully manage your own portfolio of tenancies ending across any of our 60 brands.
You will act as a key contact for our tenants and landlords in the end‑of‑tenancy process, from the moment notice is given through to the security deposit being released.
Responsibilities
- Arrange end‑of‑tenancy check‑out appointments with landlord, tenant, and supplier, communicating appropriately.
- Cross‑check original inventory against check‑out report and identify tenant liabilities.
- Negotiate with landlords and tenants to agree deductions within legislative timescales.
- Identify general maintenance or improvements to keep the property in good order.
- Work closely with branch colleagues to expedite the process when a new tenant moves in.
- Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
- Provide a first‑class service to maximise customer retention and re‑letting.
- Work as a team player, being helpful and supportive to colleagues.
- Ensure personal and team deadlines are met, service levels maintained and KPIs achieved.
Skills & Qualifications
- A positive 'can-do' approach is essential.
- Passionate about delivering exceptional customer service.
- Confident communicator, both verbal and written.
- Effective negotiating skills.
- Excellent organisational skills with attention to detail.
- Strong time‑management skills.
- Ability to problem‑solve.
- Ability to remain calm under pressure and work to timescales.
- #J-18808-Ljbffr
We think you need these skills to ace Customer Service Administrator
Communication Skills
Relationship Management
Customer Service
Negotiation Skills
Organisational Skills
Attention to Detail
Time Management
