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- Tasks: Manage your own property portfolio and provide top-notch customer service.
- Company: Join the UK's largest property services group, Connells Group.
- Benefits: Competitive salary, full-time hours, and a fun work environment.
- Why this job: Make a real difference in people's lives while building valuable relationships.
- Qualifications: Energetic, enthusiastic, and great communication skills are a must.
- Other info: Full training provided; we value diversity and encourage all to apply.
The predicted salary is between 21600 - 27600 £ per year.
Salary - £24,600 annum
Location – Bristol, BS32 4LB
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent
The Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group, trading locally under our Taylors brand.
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property or is looking to embark within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. We’re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!
The role of a Customer Service Advisor:
- As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
- Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreements and landlord contracts to help and support is necessary – full training is provided.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Customer Service employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company! Research Connells Group and our Taylors brand. Understanding our values and what we stand for will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at building relationships. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really keen on joining our awesome team!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your energy and passion for customer service! Make sure to highlight any relevant experiences that showcase your enthusiasm for helping others, especially in a property-related context.
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use keywords from the job description to demonstrate that you understand what we're looking for in a Customer Service Advisor.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you're the perfect fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of lettings legislation and tenancy agreements. Familiarise yourself with common customer service scenarios in property management, as this will show your potential employer that you're serious about the role.
✨Show Your Enthusiasm
This role is all about energy and enthusiasm! During the interview, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past to demonstrate your commitment to providing a first-class service.
✨Practice Your Communication Skills
As a Property Manager, you'll need to communicate effectively with tenants, landlords, and colleagues. Practise articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and get comfortable with the format.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Property Manager. It’s a great way to engage and leave a lasting impression.
