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- Tasks: Resolve customer concerns with professionalism and care in a supportive team environment.
- Company: Join Countrywide, part of the UK's largest Property Services Group.
- Benefits: Enjoy a day off on your birthday, pension scheme, and discounts on various services.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic industry.
- Qualifications: Strong communication skills and a proactive approach; experience in lettings is a plus.
- Other info: Full training provided; we value diversity and encourage all to apply.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service? Do you enjoy problem-solving and finding solutions that make a real difference? Would you like to learn more about the property lettings industry and develop your skills in a dynamic, supportive environment?
At Countrywide, part of the UK’s largest Property Services Group, we pride ourselves on delivering a market-leading service. Occasionally, things don’t go as planned—and that’s where you come in.
We’re looking for a Customer Complaints Advisor to join our friendly team and play a vital role in resolving customer concerns with professionalism and care. This is an excellent opportunity for someone with strong communication skills and a proactive approach to join a business that values growth and development.
Benefits of working as a Customer Complaints Advisor:
- Day off on your Birthday!
- Pension Scheme.
- Great work life balance.
- Perks at Work – Discounts on products and services including electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to 24hr, 7 days per week Employee Assistance Programme.
Responsibilities of a Customer Complaints Advisor:
- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Skills and Experience to be a Customer Complaints Advisor:
- Excellent communication skills – both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in complaint handling roles is desirable, but full training will be given.
- Self-motivated – able to work independently whilst maintaining a role as part of our team.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Customer Complaints Advisor employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Countrywide and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Complaints Advisor, you'll need to communicate effectively. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're keen on the role and ready to take the next step in your career.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any experiences where you’ve gone the extra mile to help someone out, as this will resonate with our values.
Be Clear and Concise: We appreciate straightforward communication! Make sure your written responses are clear and to the point. Avoid jargon and keep it simple so we can easily understand your thoughts and experiences.
Highlight Problem-Solving Skills: As a Customer Complaints Advisor, problem-solving is key. In your application, give examples of how you've tackled challenges in the past. This will show us that you’re proactive and ready to take on the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Connells Group
✨Know the Company Inside Out
Before your interview, take some time to research Countrywide and its values. Understand their approach to customer service and how they handle complaints. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Prepare for Common Scenarios
Think about potential customer complaints you might encounter in this role. Prepare examples of how you would handle these situations, focusing on your problem-solving skills and ability to communicate effectively. This will demonstrate your proactive approach and readiness for the job.
✨Showcase Your Communication Skills
As a Customer Complaints Advisor, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully resolved issues or built relationships with customers to highlight your skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.