Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and investigate customer complaints in a supportive team environment.
- Company: Join Connells Group, a leading estate agency with over 1,250 branches across the UK.
- Benefits: Enjoy perks like gym discounts, life assurance, and 23 days annual leave plus your birthday off.
- Why this job: Gain valuable experience in customer service while working in a fun, fast-paced atmosphere.
- Qualifications: Strong communication skills and a passion for helping others; previous experience is a plus but not required.
- Other info: Full training provided, with opportunities for career advancement within the company.
The predicted salary is between 28800 - 43200 £ per year.
Customer Complaints Administrator
Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?
Countrywide, is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.
Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer\’s concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!
Salary Range: £24,475 – £25,575
Working Pattern: Monday – Friday: 9.00am – 5.30pm
Location: Office based in Annesley – NG15 0DT
Responsibilities of a Customer Complaints Administrator:
- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Skills and Experience to be a Customer Complaints Administrator:
- Excellent communication skills – both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given.
- Self-motivated – able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Customer Complaints Administrator:
- Full training provided in all areas of residential lettings.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
Benefits of working Connells Group UK:
- Day off on your Birthday!
- Pension Scheme.
- Great work life balance.
- Perks at Work – Discounts on products and services inc electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Cycle to work scheme.
Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
CC00702
#J-18808-Ljbffr
Customer Complaints Administrator employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Administrator
✨Tip Number 1
Familiarise yourself with the lettings industry and common customer complaints. Understanding the typical issues that arise can help you demonstrate your knowledge during interviews and show that you're proactive about the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves responding to customer concerns, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully handled complaints or resolved issues, as this will highlight your suitability for the Customer Complaints Administrator position.
We think you need these skills to ace Customer Complaints Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Complaints Administrator. Highlight your relevant skills and experiences that align with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. Emphasise your customer service skills, communication abilities, and any previous experience in complaint handling or lettings.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully handled customer complaints or provided excellent service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, as strong written communication is crucial for this role.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Customer Complaints Administrator, strong customer service skills are essential. Be prepared to share examples of how you've successfully handled customer concerns in the past, demonstrating your ability to communicate effectively and resolve issues.
✨Demonstrate Your Communication Abilities
Excellent written and verbal communication is key for this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief written response to a hypothetical complaint to showcase your writing skills.
✨Understand the Lettings Industry
Having a good understanding of the residential lettings industry will set you apart. Research common issues that arise in lettings and be ready to discuss how you would approach resolving them. This shows your enthusiasm and readiness to learn.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about how you would handle specific complaints or difficult customers, and be ready to explain your thought process and the steps you would take.
