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- Tasks: Support landlords and tenants with queries and manage rental payments efficiently.
- Company: Join Connells Group, a leading name in the property sector.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Make a difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Flexible working approach and a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.
You will be responsible for:
- Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
- Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
- Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
- Process renewals, terminations of tenancies and return of deposits
- Ensure all funds received are identified and allocated correctly
- Process rents received and remit to landlord daily by Faster Payments & Cheque
- Produce statements to landlords detailing transactions on account
- Process requests from landlord/tenant/branch/LSC
- Ad hoc duties as required by line manager
Your experience and skills will include:
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
- Excellent PC and related technology skills
- Excellent writing skills
- Good analytical ability
- Ability to stay calm under pressure and work to tight deadlines
- Flexible approach to working
- Basic accounts/bookkeeping background an advantage but not necessary
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Client Account Administrator employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Connells Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle challenging queries, as this is key for the Client Account Administrator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Use examples from your past experiences to demonstrate your customer service prowess and how you’ve successfully handled queries in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Account Administrator
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling queries and providing top-notch customer service, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to handle challenging situations.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your application to the specific role of Client Account Administrator. Highlight any relevant experience or skills that align with the job description, especially your customer service background.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your tone professional in your written application. Strike a balance between being approachable and demonstrating your capability to handle the responsibilities of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Connells Group!
How to prepare for a job interview at Connells Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Account Administrator. Familiarise yourself with the key responsibilities like handling queries and processing payments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've successfully handled challenging customer queries in the past. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to stay calm under pressure.
✨Get Tech-Savvy
Brush up on your PC skills and any relevant software that might be used in client account management. If you know what systems they use, mention your familiarity with them during the interview. This shows that you’re ready to hit the ground running!
✨Be Ready for Scenarios
Prepare for situational questions that may come up during the interview. For example, think about how you would handle a late payment from a tenant or a difficult conversation with a landlord. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
