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- Tasks: Manage and optimise debt recovery cases from start to finish.
- Company: Join a friendly, dynamic team within a large corporate group.
- Benefits: Training provided, with potential for career progression.
- Why this job: Make a real impact by solving cases and driving income recovery.
- Qualifications: Strong work ethic, attention to detail, and good communication skills.
- Other info: Opportunity for self-learning and growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen to join a small, friendly, dynamic but growing team within a large corporate group, based in Chester. Your role will be based in the busy Recoveries Department, and you will undertake direct branch case reviews, administrative work, optimise the income recovery and develop indirect and direct debt cases.
Your key responsibilities will include:
- Dealing with new cases from inception to completion.
- Responsible for your own case load.
- Day-to-day knowledge of cases within the department.
- Production of template and free format letters.
- To drive recovery of debt income on cases.
- To keep the Management team up to date with case progress.
- Seek legal guidance from in-house solicitors, where needed.
The ideal candidate must have:
- A strong work ethic.
- Meticulous attention to detail.
- An interest in investigating cases and problem solving.
- Good letter writing and communication skills.
- Good listening and negotiation skills.
- A confident and professional telephone manner.
- The ability to think outside the box.
- The ability to self-learn.
- Experience obtained within a Recoveries/Collections environment is preferred.
There is a training plan of approximately 2 weeks and initially there is a lot of self-learning. For the right candidate, there may be an opportunity for progression within the department.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Recoveries Case Handler in Chester employer: Connells Group
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Case Handler in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to recoveries and debt management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in recoveries or collections. This will demonstrate your ability to think outside the box!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Recoveries Case Handler in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Recoveries Case Handler role. Highlight your experience in debt recovery and any relevant skills that match the job description. We want to see how you fit into our dynamic team!
Show Off Your Communication Skills: Since good letter writing and communication skills are key, don’t hold back! Use clear and concise language in your application. We love a well-structured letter that showcases your ability to communicate effectively.
Demonstrate Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think outside the box and show a strong interest in investigating cases—so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Connells Group
✨Know Your Cases
Before the interview, familiarise yourself with common recovery case scenarios. This will help you demonstrate your understanding of the role and show that you're proactive about learning.
✨Show Off Your Communication Skills
Since good letter writing and communication skills are key for this role, prepare to discuss examples where you've effectively communicated complex information. Practise articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or optimised processes in previous roles. Be ready to share these examples to highlight your investigative skills and ability to think outside the box.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the types of cases you'll be handling. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
