At a Glance
- Tasks: Manage properties and provide top-notch support to landlords and tenants.
- Company: Join a vibrant team at Connells Group in Bristol.
- Benefits: Starting salary of £25,000, 23 days leave, and great discounts.
- Other info: Enjoy excellent training and career progression opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Energetic, enthusiastic, and passionate about customer service.
The predicted salary is between 25000 - 25000 £ per year.
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property or is looking to embark on a career in the industry. Based in Bristol, our Customer Service Advisors (known locally as Property Managers) play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve throughout their time with us. We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
What you get in return for a career as a Property Manager:
- Starting salary of £25,000
- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health
The Role:
As a Property Manager, you will be fully managing a portfolio of properties across our Taylors/Chappell & Matthews/Woods/RA Bennett/John Francis brands, building relationships with your internal colleagues and a portfolio of customers, and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Coordinate urgent and routine repairs and maintenance
- Liaise with tradespeople/contractors and keep customers up to date
- Organise safety inspections and manage remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
- Carry out weekly partnership calls with colleagues and welcome calls with new customers
- Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Provide a first-class service to maximise customer retention
- Ensure personal and team deadlines are met, service levels maintained and KPIs achieved
About You:
We’re not just looking for good customer service; we’re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills:
- A positive ‘can-do’ approach is essential
- Passionate about delivering exceptional customer service
- Confident communicator, both verbal and written
- Excellent organisational skills with attention to detail
- Strong time management skills and able to prioritise workload
- Ability to problem solve
- Able to remain calm under pressure and work to timescales
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Customer Service Advisor in Brome employer: Connells Group
At Connells Group UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bristol. Our Customer Service Advisors enjoy a competitive starting salary, generous annual leave, and a supportive environment that fosters career growth and development. With outstanding discounts and a commitment to employee well-being, we ensure that our team members thrive both personally and professionally while delivering top-notch service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Brome
✨Tip Number 1
Get to know the company! Research their values and culture, and think about how you can fit in. When you show genuine interest in what they do, it’ll really shine through in your conversations.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for delivering top-notch customer service!
We think you need these skills to ace Customer Service Advisor in Brome
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your energy and passion for customer service right from the start! Make sure your application reflects your excitement about the role and the property industry. A little enthusiasm goes a long way!
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to highlight relevant experience and skills that match what we’re looking for in a Property Manager.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your communication skills. Remember, you’ll be using these skills daily in the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Connells Group
✨Show Your Enthusiasm
Make sure to convey your energy and passion for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in the past, as this aligns perfectly with what they're looking for.
✨Know the Company
Do a bit of homework on the company and its brands like Taylors and Chappell & Matthews. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved customer issues, highlighting your verbal and written communication skills.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of situations where you had to remain calm under pressure or manage multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
