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- Tasks: Negotiate end of tenancy matters and assist customers with queries.
- Company: Join Connells Group, a leading property services provider in the UK.
- Benefits: Enjoy perks like gym discounts, life assurance, and a workplace pension scheme.
- Why this job: Be part of a dynamic team that values communication and customer service excellence.
- Qualifications: Strong communication skills and experience with spreadsheets are essential.
- Other info: We embrace diversity and encourage all qualified candidates to apply.
The predicted salary is between 20000 - 30000 £ per year.
Our Portfolio Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. This is why we are looking for someone with great communication, relationship skills and a passion for negotiation to become our next End of Tenancy Specialist.
We offer a competitive salary of £25,000, including the following benefits:
- Aviva Digicare + workplace
- Car leasing and cycle to work scheme
- Colleague discount scheme
- Perks at work
- Gym discounts
- Life assurance
- Workplace pension scheme
The role:
- You will be working as part of a team of End of Tenancy Specialists negotiating all end of tenancy matters with our tenants and landlords.
- Negotiating end of tenancy deposits
- Organising end of tenancy repairs and maintenance
- Having a competent lettings legislation to help and support where necessary
- Establishing whether liability for works is landlord or tenant in line with tenancy agreement
- Working with your End of Tenancy Deposit team and branch colleagues to undertake refurbishment works identified at check-out, minimising void periods
- Assisting customers with general tenancy queries, for example tenant arrears, rental account information, and tenancy breach notices
- Undertaking duties in line with the landlords Terms of Business and the Tenancy Agreement
- Embracing a culture of ‘pick up the phone’ and ‘back up by email’, unless our customer requests otherwise
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
- Always conducting work in line with company standards and requirements
- Positively contributing to daily team meetings and coaching sessions
We are not just looking for good customer service; we are looking for Portfolio Managers who can adapt to the varying needs of our tenants and landlords and go that extra mile!
About you:
If influence and negotiation are skills that come naturally to you, you will thrive when you are communicating with our customers, partners and suppliers. You will need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers' journey. You will be experienced in working with spreadsheets and dealing with customers by email and over the phone.
Our tenants, landlords and branch colleagues rely on our portfolio managers as subject matter experts and to act efficiently and calmly when dealing with their properties.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
End of Tenancy Administrator employer: Connells Group HQ
Contact Detail:
Connells Group HQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End of Tenancy Administrator
✨Tip Number 1
Familiarise yourself with lettings legislation and end of tenancy processes. Understanding the legalities involved will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your negotiation skills in everyday situations. Whether it's negotiating a price or resolving a conflict, honing these skills will prepare you for the challenges you'll face as an End of Tenancy Administrator.
✨Tip Number 3
Build rapport with potential colleagues or industry professionals on platforms like LinkedIn. Engaging with others in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for common interview questions related to customer service and conflict resolution. Being ready with examples from your past experiences will help you stand out as a candidate who can handle the demands of the role effectively.
We think you need these skills to ace End of Tenancy Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of an End of Tenancy Administrator. Focus on your communication, negotiation, and customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for negotiation and relationship building. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your ability to work with spreadsheets and manage customer queries effectively. Mention any experience you have with lettings legislation or property management.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as part of a team and your commitment to providing excellent customer service. This will help you stand out as a candidate who is genuinely interested in the position.
How to prepare for a job interview at Connells Group HQ
✨Showcase Your Communication Skills
As an End of Tenancy Administrator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully navigated difficult conversations or built rapport with clients.
✨Prepare for Negotiation Scenarios
Since negotiation is a crucial part of the role, think of specific situations where you had to negotiate terms or resolve conflicts. Practice articulating your thought process and strategies during these scenarios, as this will show your potential employer that you can handle similar situations in their company.
✨Familiarise Yourself with Lettings Legislation
Understanding lettings legislation is essential for this position. Brush up on relevant laws and regulations before your interview. Being able to discuss how these laws apply to end of tenancy matters will demonstrate your expertise and readiness for the role.
✨Emphasise Team Collaboration
The role involves working closely with a team, so be sure to highlight your teamwork skills. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for collaborating with colleagues to achieve common goals.
